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500-052 - Deploying Cisco Unified Contact Center Express - Dump Information

Vendor : Cisco
Exam Code : 500-052
Exam Name : Deploying Cisco Unified Contact Center Express
Questions and Answers : 50 Q & A
Updated On : December 7, 2018
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500-052 Questions and Answers

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500-052 Deploying Cisco Unified Contact Center Express

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500-052 exam Dumps Source : Deploying Cisco Unified Contact Center Express

Test Code : 500-052
Test Name : Deploying Cisco Unified Contact Center Express
Vendor Name : Cisco
Q&A : 50 Real Questions

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Cisco Deploying Cisco Unified Contact

determining concerns in a multi-website Cisco UC deployment | killexams.com Real Questions and Pass4sure dumps

download and read "selecting considerations in a Multisite Deployment" in its entirety. 

imposing Cisco Unified Communications, half 2Chapter 1, opting for considerations in a Multisite Deployment

Deploying Cisco Unified Communications manager between diverse sites requires an appropriate dial plan, applicable bandwidth, a quality of carrier (QoS) implementation and a design that may continue to exist IP WAN screw ups.

This chapter will clarify the issues that may arise in a multisite Cisco UC manager deployment, and advocate certain solutions.

choosing considerations in a Multisite DeploymentTable of contents:1. Multisite deployment challenge overview2. nice challenges3. Bandwidth challenges4. Availability challenges5. Dial plan challenges6. Overlapping and nonconsecutive numbers7. fixed versus variable-size numbering plans8. Variable-size numbering, E.164 addressing and DID9. Optimized call routing and PSTN backup10. NAT and protection considerations 

 Multisite deployment problem overview

previously known as Cisco name manager (CCM), Cisco Unified Communications manager (CUCM) multi-site deployment challenges can encompass the following:

  • fine considerations: real-time communications of voice and video ought to be prioritized over a packet-switching network. All traffic is handled equally by default in routers and switches. Voice and video are extend-sensitive packets that deserve to receive priority to evade lengthen and jitter (variable lengthen), which might outcome in lowered voice excellent.

  • Bandwidth issues: Cisco Unified Communications (Cisco UC) can include voice and video streams, signaling traffic, administration site visitors, and utility site visitors comparable to prosperous media conferencing. The additional bandwidth it truly is required when deploying a Cisco Unified Communications answer needs to be calculated and provisioned for to ensure that facts functions and Cisco Unified Communications applications do not overload the purchasable bandwidth. Bandwidth reservations can be made to functions via QoS deployment.

  • Availability issues: When deploying Cisco Unified Communications supervisor (CUCM) with centralized call processing, IP phones register with CUCM over the IP LAN and doubtlessly over the WAN. If gateways in far off websites are the usage of Media Gateway manage Protocol (MGCP) as a signaling protocol, they additionally depend upon the supply of CUCM appearing as an MGCP name agent. it's crucial to put in force fallback options for IP phones and gateways in scenarios in which the connection to the CUCM servers is damaged on account of IP WAN failure. Fallback solutions additionally practice to H.323 gateways but are already created with H.323 dial friends in a correct H.323 gateway configuration.

  • Dial plan concerns: directory numbers (DN) can overlap across diverse websites. Overlapping dial plans and nonconsecutive numbers can be solved by using designing a strong multisite dial plan. keep away from overlapping numbers across websites every time viable for a simpler design.

  • NAT and protection concerns: the use of inner most IP addresses within an business IP community is very usual. cyber web Telephony provider providers (ITSP) require entertaining public IP addresses to route IP mobilephone calls. The private IP addresses within the enterprise must be translated into public IP addresses. Public IP addresses make the IP telephones seen from the internet and therefore area to assaults.
  •  first-rate challenges

    IP networks have been now not in the beginning designed to lift real-time site visitors; instead, they had been designed for resiliency and fault tolerance. every packet is processed one at a time in an IP community, sometimes causing different packets in a communications stream to take diverse paths to the vacation spot. The diverse paths within the network may additionally have a distinct quantity of packet loss, delay, and prolong edition (jitter) as a result of bandwidth, distance, and congestion transformations. The vacation spot need to be in a position to get hold of packets out of order and resequence these packets. This challenge is solved by means of precise-Time Transport Protocol (RTP) sequence numbers and site visitors resequencing. When possible, it's foremost to no longer depend totally on these RTP mechanisms. appropriate network design, the use of Cisco router Cisco categorical Forwarding (CEF) change cache know-how, performs per-vacation spot load sharing through default. Per-destination load sharing is not a perfect load-balancing paradigm, nonetheless it ensures that each and every IP move (voice call) takes the equal route.

    Bandwidth is shared with the aid of dissimilar clients and purposes, whereas the quantity of bandwidth required for an individual IP flow varies enormously right through short lapses of time. Most statistics purposes are very bursty, whereas Cisco precise-time audio communications with RTP use the equal continual-bandwidth move. The bandwidth purchasable for any utility, including CUCM and voice-bearer site visitors, is unpredictable. all over peak durations, packets deserve to be buffered in queues ready to be processed on account of network congestion. Queuing is a term that any one who has ever experienced air flight is regular with. when you arrive at the airport, you must get in a line (queue), because the number of ticket brokers (bandwidth) accessible to determine you in is below the move of site visitors arriving on the ticket counters (incoming IP site visitors). If congestion happens for too lengthy, the queue (packet buffers) gets crammed up, and passengers are aggravated (packets are dropped). bigger queuing delays and packet drops are more seemingly on incredibly loaded, sluggish-speed hyperlinks such as WAN hyperlinks used between websites in a multisite atmosphere. great challenges are average on these types of links, and also you should handle them by enforcing QoS. with out using QoS, voice packets event prolong, jitter, and packet loss, impacting voice exceptional. it is crucial to safely configure Cisco QoS mechanisms conclusion to end right through the network for suitable audio and video efficiency.

    all the way through height durations, packets cannot be sent immediately on account of interface congestion. in its place, the packets are temporarily stored in a queue, ready to be processed. The period of time the packet waits within the queue, called the queuing prolong, can range drastically based on community conditions and traffic arrival rates. If the queue is full, newly bought packets cannot be buffered anymore and get dropped (tail drop). determine 1-1 illustrates tail drop. Packets are processed on a first in, first out (FIFO) mannequin in the hardware queue of all router interfaces. Voice conversations are predictable and constant (sampling is every 20 milliseconds with the aid of default), but information functions are bursty and greedy. Voice hence is field to degradation of exceptional because of lengthen, jitter, and packet loss.

    figure 1-1

     Bandwidth challenges

    every web site in a multisite deployment usually is interconnected with the aid of an IP WAN, or now and again by using a metropolitan-area community (MAN) akin to Metro Ethernet. Bandwidth on WAN hyperlinks is restricted and comparatively costly. The purpose is to make use of the available bandwidth as correctly as feasible. unnecessary site visitors may still be faraway from the IP WAN hyperlinks via content filtering, firewalls, and access control lists (ACL). IP WAN acceleration strategies for bandwidth optimization may still be considered as neatly. Any period of congestion might effect in provider degradation except QoS is deployed right through the network.

    Voice streams are consistent and predictable for Cisco audio packets. customarily, the G.729 codec is used across the WAN to most efficient use bandwidth. As a comparison, the G.711 audio codec requires sixty four kbps, whereas packetizing the G.711 voice pattern in an IP/UDP/RTP header each 20 ms requires sixteen kbps plus the Layer 2 header overhead.

    Voice is sampled every 20 ms, leading to 50 packets per 2nd (pps). The IP header is 20 bytes, whereas the UDP header is eight bytes, and the RTP header is 12 bytes. The 40 bytes of header advice must be converted to bits to figure out the packet price of the overhead. as a result of a byte has eight bits, 40 bytes * eight bits in a byte = 320 bits. The 320 bits are despatched 50 times per 2nd in keeping with the 20-ms expense (1 millisecond is 1/one thousand of a 2d, and 20/a thousand = .02). So:

    .02 * 50 = 1 second320 bits * 50 = 16,000 bits/sec, or 16 kbps

    Voice packets are benign in comparison to the bandwidth consumed by way of statistics applications. data functions can fill the whole maximum transmission unit (MTU) of an Ethernet body (1518 bytes or 9216 bytes if jumbo Ethernet frames had been enabled). In assessment to information software packets, voice packets are very small (60 bytes for G.729 and 200 bytes for G.711 with the default 20-ms sampling expense).

    In figure 1-2, a convention bridge has been deployed at the main site. No conference bridge exists on the far flung site. If three IP telephones at a far flung web page be part of a conference, their RTP streams are despatched across the WAN to the convention bridge. The conference bridge, no matter if the usage of application or hardware substances, mixes the obtained audio streams and then sends returned three interesting unicast audio streams to the IP phones over the IP WAN. The convention bridge removes the receiver's voice from his or her exciting RTP movement in order that the person doesn't adventure echo because of the delay of traversing the WAN hyperlink and mixing RTP audio streams in the conference bridge.

    determine 1-2

    Centralized convention substances cause bandwidth, extend, and capacity challenges in the voice community. each G.711 RTP circulation requires 80 kbps (plus the Layer 2 overhead), leading to 240 kbps of IP WAN bandwidth consumption by this voice convention. If the convention bridge were now not found on the other facet of the IP WAN, this traffic would now not should traverse the WAN link, resulting in less lengthen and bandwidth consumption. If the far off website had a CUCM place configuration that resulted in calls with the G.729 codec returned to the leading site, the application conferencing materials of CUCM would now not be in a position to combine the audio conversations. Hardware conferencing or hardware transcoder media elements in a voice gateway are required to accommodate G.729 audio conferencing. local hardware convention elements would get rid of this want. All centrally observed media components (music On hold [MOH], annunciator, convention bridges, videoconferencing, and media termination facets) endure equivalent bandwidth, lengthen, and aid exhaustion challenges.

     Availability challenges

    When deploying CUCM in multisite environments, centralized CUCM-based mostly features are accessed over the IP WAN. Affected features encompass the following:

  • Signaling in CUCM multisite deployments with centralized call processing: far flung Cisco IP phones register with a centralized CUCM server. far flung MGCP gateways are controlled through a centralized CUCM server that acts as an MGCP name agent.

  • Signaling in CUCM multisite deployments with distributed name processing: In such environments, sites are related by the use of H.323 (non-gatekeeper-controlled, gatekeeper-controlled, or H.225) or Session Initiation Protocol (SIP) trunks.

  • Media exchange: RTP streams between endpoints determined at different websites.

  • different capabilities: These consist of Cisco IP cellphone Extensible Markup Language (XML) capabilities and entry to purposes equivalent to attendant console, CUCM Assistant, and others.
  • determine 1-3 shows a Unified Communications network through which the main website is connected to a far off site via a centralized call-processing environment. The main site is also linked to a remote cluster through an intercluster trunk (ICT) representing a distributed call processing environment. The aggregate of both centralized and allotted name processing represents a hybrid call-processing mannequin through which small sites use the CUCM substances of the leading site, but big remote offices have their personal CUCM cluster. On the bottom left of determine 1-3 is a SIP trunk, usually over a Metro Ethernet connection to a web Telephony carrier provider (ITSP). The improvement of the SIP trunk is that the ITSP gives the gateways to the PSTN in its place of your presenting gateways on the leading site.

    figure 1-three

    An IP WAN outage in figure 1-three will cause an outage of call-processing functions for the far off web site related in a centralized trend. The remote cluster will now not undergo a call-processing outage, however the faraway cluster are not able to dial the main web page over the IP WAN all through the outage. Mission-important voice purposes (voice mail, interactive voice response [IVR], and the like) found on the main web page can be unavailable to any of the different websites throughout the WAN outage.

    If the ITSP is the usage of the equal hyperlinks that allow IP WAN connectivity, all calls to and from the general public switched telephone network (PSTN) will also be unavailable.

    A deployment just like the one shown in figure 1-3 is considered badly designed as a result of the shortcoming of IP WAN and PSTN backup.

     Dial plan challenges

    In a multisite deployment, with a single or dissimilar CUCM clusters, dial plan design requires the dignity of a few concerns that do not exist in single-web page deployments:

  • Overlapping numbers: users found at diverse sites can have the identical listing numbers assigned. as a result of directory numbers constantly are interesting handiest within a web page, a multisite deployment requires a solution for overlapping numbers.

  • Nonconsecutive numbers: Contiguous stages of numbers are critical to summarize name-routing tips, analogous to contiguous IP tackle stages for route summarization. Such blocks may also be represented via one or a number of entries in a name-routing table, equivalent to route patterns, dial peer vacation spot patterns, and voice translation rules, which preserve the routing desk brief and simple. If each endpoint requires its own entry within the name-routing table, the desk gets too huge, lots of memory is required, and lookups take extra time. hence, nonconsecutive numbers at any web site don't seem to be best for effective call routing.

  • Variable-size numbering: Some international locations, such because the U.S. and Canada, have mounted-size numbering plans for PSTN numbers. Others, similar to Mexico and England, have variable-length numbering plans. an issue with variable-length numbers is that the comprehensive length of the quantity dialed can also be decided simplest by using the CUCM route plan via anticipating the interdigit timeout. awaiting the interdigit timeout, everyday as the T.302 timer, provides to the submit-dial delay, which may also annoy users.

  • Direct inward dialing (DID) ranges and E.164 addressing: When for the reason that integration with the PSTN, internally used listing numbers ought to be regarding exterior PSTN numbers (E.164 addressing). reckoning on the numbering plan (mounted or variable) and services supplied via the PSTN, right here options are usual:

  • each and every interior listing number relates to a hard and fast-size PSTN quantity: in this case, each and every interior directory quantity has its personal dedicated PSTN quantity. The listing quantity can, however does not should, suit the least-enormous digits of the PSTN number. In international locations with a set numbering plan, such as the North American Numbering Plan (NANP), this usually ability that the 4-digit office codes are used as inner listing numbers. If these aren't exciting, digits of office codes or administratively assigned site codes can be introduced, leading to 5 or extra digits being used for interior directory numbers.

    an additional solution is to now not reuse any digits of the PSTN quantity however to easily map each and every internally used directory number to any PSTN number assigned to the company. in this case, the internal and exterior numbers would not have anything else in common. If the internally used directory number fits the least-huge digits of its corresponding PSTN quantity, colossal digits may also be set at the gateway or trunk. also, widely wide-spread exterior mobile quantity masks, transformation masks, or prefixes can also be configured. here is actual because all inside directory numbers are modified to entirely qualified PSTN numbers within the identical approach. one other instance is if the inside listing number consists of components of the PSTN number and administratively assigned digits akin to website codes plus PSTN station codes, or distinct tiers, similar to PSTN station codes 4100 to 4180 that map to listing numbers 1100 to 1180, or totally unbiased mappings of interior listing numbers to PSTN numbers. if so, one or more translation suggestions have to be used for incoming calls, and one or more calling birthday party transformation suggestions, transformation masks, exterior mobile number masks, or prefixes ought to be configured.

  • No DID guide in mounted-size numbering plans: To evade the requirement of 1 PSTN quantity per internal directory quantity when the use of a hard and fast-length numbering plan, it is average to disallow DID to an extension. as an alternative, the PSTN trunk has a single number, and all PSTN calls routed to that number are despatched to an attendant, auto-attendant, receptionist, or secretary. From there, the calls are transferred to the acceptable interior extension.

  • inside directory numbers are part of a variable-length quantity: In countries with variable-length numbering plans, a usually shorter "subscriber" number is assigned to the PSTN trunk, but the PSTN routes all calls starting with this quantity to the trunk. The caller can add digits to identify the extension. There is not any fastened variety of additional digits or complete digits. besides the fact that children, there is a maximum, continually 32 digits, which provides the freedom to opt for the length of directory numbers. This optimum size may also be less. for example, in E.164 the maximum number is 15 digits, not including the country code. A caller readily adds the acceptable extension to the company's (short) PSTN number when placing a call to a particular user. If handiest the short PSTN quantity without an extension is dialed, the call is routed to an attendant inside the company. Residential PSTN numbers are continually longer and do not permit further digits to be introduced; the function just described is obtainable only on trunks.
  • classification of quantity (TON) in ISDN: The calling quantity (the automated quantity Identification [ANI]) of calls being got from the PSTN can also be represented in different ways:

    - As a seven-digit subscriber quantity- As a ten-digit quantity, including the area code- In overseas layout with the country code in entrance of the area code

    To standardize the ANI for all calls, the structure it truly is used have to be regular, and the number must be converted thus.

  • Optimized name routing: Having an IP WAN between websites with PSTN entry in any respect websites permits PSTN toll bypass by means of sending calls between sites over the IP WAN instead of the use of the PSTN. In such scenarios, the PSTN should still be used as a backup path only in case of WAN failure. another solution, which extends the concept of toll pass and might potentially reduce toll prices, is to additionally use the IP WAN for PSTN calls. With tail-conclusion hop-off (TEHO), the IP WAN is used as a lot as possible, and the gateway it's closest to the dialed PSTN destination is used for the PSTN breakout.
  •  Overlapping and nonconsecutive numbers

    In figure 1-four, Cisco IP phones on the main site use directory numbers 1001 to 1099, 2000 to 2157, and 2365 to 2999. at the faraway website, 1001 to 1099 and 2158 to 2364 are used. These directory numbers have two issues. First, 1001 to 1099 overlap; these directory numbers exist at both sites, so they don't seem to be pleasing right through the complete deployment. This causes an issue: If a user in the remote web page dialed most effective the 4 digits 1001, which mobilephone would ring? This subject of overlapping dial plans must be addressed with the aid of digit manipulation. moreover, the nonconsecutive use of the range 2000 to 2999 (with some replica numbers at the two websites) would require a significant variety of extra entries in name-routing tables since the tiers can hardly ever be summarized by means of one (or just a few) entries.

    figure 1-four

     fixed versus variable-size numbering plans

    a fixed numbering plan points fixed-size area codes and native numbers. An open numbering plan aspects variance in length of area code or local quantity, or both, inside the nation.

    desk 1-1 contrasts the NANP and a variable-length numbering plan -- Germany's numbering plan in this instance.

    desk 1-1

    component Description fixed Numbering Plan (NANP) Variable-size Numbering Plan (Germany) nation code A code of 1 to three digits is used to reach the selected telephone equipment for each nation or special service. reap the E.164 common from http://itu.org to look all overseas country codes. 1 49 area code Used inside many nations to route calls to a specific metropolis, vicinity, or special provider. reckoning on the nation or location, it might also be referred to as a numbering plan area, subscriber trunk dialing code, national vacation spot code, or routing code. Three digits Three to 5 digits Subscriber number Represents the specific telephone number to be dialed, nonetheless it does not encompass the nation code, area code (if relevant), international prefix, or trunk prefix. Three-digit alternate code plus a 4-digit station code Three or greater digits Trunk prefix The preliminary digits to be dialed in a domestic name, before the enviornment code and the subscriber number. 1 0 access code a bunch it truly is traditionally dialed first "to get out to the PSTN," used in PBXs and VoIP programs. 90 overseas prefix The code dialed earlier than an international number (country code, enviornment code if any, and then subscriber number). 011 00 or + (+ is used with the aid of cell phones)

    Examples:

  • in the U.S.: 9-1-408-555-1234 or 1-555-1234 (inside the identical area code)
  • U.S. to Germany: 9-011-forty nine-404-132670
  • within Germany: 0-0-404-132670 or 0-132670 (in the same enviornment code)
  • Germany to the U.S.: 0-00-1-408-555-1234 (word: the 1 in 00-1-408 is the U.S. country code, now not the trunk prefix.)
  • The NANP PSTN quantity is 408-555-1234, DID is not used, and all calls placed to the main web site are handled with the aid of an attendant. there is a remote website in Germany with the E.164 PSTN number +49 404 13267. 4-digit extensions are used at the German region, and DID is allowed as a result of digits can also be delivered to the PSTN number. When calling the German workplace attendant (now not figuring out a selected extension), U.S. clients would dial 9-011-forty nine-404-13267. notice how the + is changed through the international prefix 011 and the entry code 9. If the cell with extension 1001 should be known as without delay, 9-011-49-404-13267-1001 needs to be dialed.

     Variable-length numbering, E.164 addressing and DID

    figure 1-5 illustrates an example in which the main web page with CUCM resides in the U.S. and a faraway web page without CUCM resides in Germany. The NANP PSTN quantity in the U.S. is 408-555-1234. observe that DID isn't used, as a result of all calls placed to the leading website are handled by an attendant. A far off web site in Germany has PSTN quantity +forty nine 404 13267. 4-digit extensions are used on the German region, and DID is allowed because digits can be introduced to the PSTN number. When calling the German office attendant (now not understanding a specific extension), U.S. clients would dial 9-011-49-404-13267. If the telephone with extension 1001 should be called without delay, 9-011-forty nine-404-13267-1001 has to be dialed.

    figure 1-5

    The logic of routing calls by using CUCM over the WAN or through the PSTN is appropriately transparent to the mobilephone consumer.

     Optimized name routing and PSTN backup

    There are two ways to save fees for PSTN calls in a multisite deployment:

    in the illustration shown in determine 1-6, a name from Chicago to San Jose could be routed as follows:

  • The Chicago CUCM specific person dials 9-1-408-555-6666, a PSTN mobilephone discovered in San Jose.
  • The name is routed from Chicago CUCM categorical Router to the San Jose CUCM cluster over the IP WAN with either SIP or H.323.
  • The San Jose CUCM routes the call to the San Jose gateway, which breaks out to the PSTN with what now becomes a local cost effective name to the San Jose PSTN.
  • The San Jose PSTN imperative workplace routes the call, and the mobile rings.
  • figure 1-6

    If the WAN have been unavailable for any intent earlier than the call, the Chicago Gateway would have to be safely configured to route the call with the appropriate digit manipulation through the PSTN at a probably larger toll cost to the San Jose PSTN cellphone.

     NAT and security issues

    In single-web page deployments, CUCM servers and IP telephones usually use deepest IP addresses as a result of there is not any should communicate with the backyard IP world. NAT isn't configured for the mobile subnets, and attacks from the outside are unattainable. In multisite deployments, although, IP security (IPsec) digital deepest community (VPN) tunnels will also be used between websites. The VPN tunnels enable most effective intersite conversation; access to the covered interior networks is not viable from the backyard—simplest from the different web page in the course of the tunnel. for this reason, assaults from the outdoor are blocked on the gateway. To configure IPsec VPNs, the VPN tunnel ought to be configured to terminate on both gateways in the diverse websites. now and again here's now not viable; as an instance, both sites can be below different administration, or perhaps safety guidelines don't permit the configuration of IPsec VPNs.

    In this type of case, or when connecting to a public service similar to an ITSP, NAT must be configured for CUCM servers and IP telephones. Cisco calls this Hosted NAT Traversal for Session Border Controllers.

    In figure 1-7, company A and business B each use IP network 10.0.0.0/eight internally. To communicate over the cyber web, the private addresses are translated into public IP addresses. company A makes use of public IP community A, and company B uses public IP network B. All CUCM servers and IP phones can be reached from the internet and communicate with each different.

    As soon as CUCM servers and IP phones will also be reached with public IP addresses, they're discipline to attacks from the outside world, introducing talents safety issues.

    figure 1-7

    down load and browse "picking considerations in a Multisite Deployment" in its entirety.


    Cisco Addresses Collaboration Portfolio Shortcoming | killexams.com Real Questions and Pass4sure dumps

    CISCO partner SUMMIT — Cisco has no longer simplest invigorated its collaboration crew with new blood, the vendor on Tuesday brought new collaboration integrations and items to bolster demand and dissipate user disappointment. a huge participant in unified communications, Cisco boasts 300 million clients globally.

    Cisco's Amy Chang

    Cisco’s Amy Chang

    From a methodology point of view, Cisco is engaged on creating a single unified UC portfolio.

    “Bridges, no extra islands,” referred to Amy Chang, senior vice latest, collaboration know-how group. “You’re going to look the portfolio come together in a method it hasn’t before.”

    partners and users will hear Cisco talk about a cloud-first method this week on the company’s accomplice Summit in Las Vegas, but not a cloud-most effective approach.

    “we now have 36 million clients on Jabber. Our on-prem portfolio; that you can trust that we’re going to be developing for that as well,” noted Chang. “You’ll see us constructing on each side.”

    Cisco made information bulletins that contact on its collaboration strategy.

    Two new collaboration transformations, announced Tuesday, center of attention on BroadCloud Calling and Huddles spaces. the brand new Cisco BroadCloud Calling boasts integration with Webex groups and conferences, and is derived with a new collaboration Flex Plan for provider providers. Cisco bought BroadSoft for $171 billion a yr ago as a part of its movement from switching and routing to software.

    On the Huddles front, admitting that it hasn’t reached its talents due to the fact being introduced a couple of years in the past, Sri Srinivasan, vice chairman and well-known supervisor, team Collaboration group, announced three new products: Webex Share, Webex Room Mini equipment and Webex Board 55.

    Cisco BroadCloud Calling is a mobile gadget within the cloud, providing the benefits of a standard PBX within the cloud. Cisco Webex groups could be accessible through provider providers. It’s designed for companies with more than 100 personnel.

    “Webex groups now turns into PBX within the cloud,” said Aruna Ravichandran, vice president, global advertising and marketing at Cisco.

    Cisco additionally introduced new BroadCloud Calling to the Flex Plan, primarily for service suppliers. What that potential is that Cisco BraodCloud Calling is a new option in the plan and service providers can bundle or mix and fit how their shoppers want to set up – on-premises or in the cloud – in a single package with a single invoice.

    This answer will initially be available through six carrier providers in the U.S. and extend to help international locations across 19 international locations in 2018, and greater in 2019 and beyond.

    moreover, a new Cisco Calling App will be attainable from carrier providers who sell BroadCloud Calling whereas using the Flex Plan — and that they can private-label the app. It’s additionally built-in with Outlook and the business directory to simplify searching for colleagues.

    Huddle spaces are rooms designed for five individuals or fewer, and there are about 25 million Huddle areas today, representing a 20 % boom rate over two years; youngsters, 48 % of huddle spaces don't have any collaboration know-how. It’s no ask yourself why 78 % of huddle clients report that they’re pissed off with Huddle areas collaboration.

    With this announcement of Webex Share, Webex Room equipment Mini and Webex Board fifty five, Cisco is out to …

    Pages:  1 2 next


    building Bridges for larger affect | killexams.com Real Questions and Pass4sure dumps

    they say there’s strength in numbers. How’s this one for you?

    Cisco’s collaboration portfolio serves over 300 million individuals worldwide – and counting.

    Our know-how solutions are changing lives, setting the usual for the way americans connect, collaborate and create, on daily basis. And whereas I’m nevertheless relatively new to the business, i am living proof of the value of connections – within the enterprise I based, and in my own and skilled existence.

    nowadays, groups count on technology to share content, communicate naturally, and co-create. with out this skill, the connections between colleagues – the moments that power real value – are lost.

    We take this accountability significantly at Cisco, which is why, when you consider that becoming a member of the company in may also, my group and i have been challenging at work, addressing probably the most crucial ways to enhance our expertise adoption: go operation amongst our products and interoperability with different existing options.

    comfortably put, our products need to work beautifully together. as a result of sure, while there is strength in numbers, frequently what may have turn into a significant event can conveniently turn into a overlooked probability without the suitable connectivity and conversation between teams (who can neglect this recoil-beneficial parody of conference calls).

    We’ve made amazing progress. Jabber and Webex teams now work together in order that consumers wanting to circulation to persistent, cloud-based mostly messaging can stream group via group as they like as a substitute of doing a tough cutover, which is insane.

    We’re building bridges, no longer islands. a lot and a lot of bridges.

    Small groups, large affect

    accept as true with huddle spaces.

    these days, cubicles are out. people are using huddle areas to collaborate informally with their groups in true time. consider it or no longer, about 25 million huddle areas exist these days (and that quantity continues growing).**

    These smaller spaces supply a superb vicinity for personnel to meet, but they often lack tremendous expertise. decent success sharing your draft of that huge presentation or asking your remote colleague for her remarks. Most huddle areas are ill-equipped for projects like these, not to mention to present consistent experiences between areas and interfaces.

    today, these are desk stakes.

    Enter the brand-new Webex Room package Mini™. it is custom-made for smaller, greater intimate areas but contains the same AI, cameras and microphones that shoppers be aware of and love in our larger methods. It “wakes up” for those who enter the room and nice-tunes the video so everyone within the house is seen.

    For larger spaces the place americans want to whiteboard and co-create, we’ve created the Webex Board 55™. It’s newly stronger with features like browser entry and third-birthday party integrations are blanketed right within the board to boot, too.

    Now think about you’re standing over somebody’s shoulder to peer what’s on their laptop screen. How are you able to make these biological meetings extra constructive? Webex Share™ can immediately turn any local television or display into a instant presentation device when used with a Cisco Webex app via its palm-sized adapter, no cables essential.

    These options are only a number of of the different major improvements our Collaboration team revealed this week at Cisco’s associate Summit. To aid purchasers get greater first rate work carried out, we’ve additionally announced new cloud services and items, together with the Cisco BroadCloud Calling and Cisco Calling App delivered by way of main provider providers.

    And we’re simply getting all started.

    Cisco Collaboration: Our Promise to shoppers

    In electrical engineering, a component either performs or it doesn’t – advertising slogans can’t make a chip run sooner any further than they can combine a fancy community or create a fascinating consumer-interface.

    At Cisco, we need our valued clientele’ IT teams to be in a position to deploy, control and scale our solutions effectively. We want their personnel to reap the benefits of a unified and modern collaboration event – for tools at work to be a pleasure to use.

    within the coming 12 months, Cisco Collaboration is dedicated to building bridges, not islands. we are simplifying how we work with companions and clients, equally assisting both premise and cloud environments and making certain first-rate and predictability among our portfolio.  We’ll do it across calling, contact core, video, conferences, and messaging – all in the identify of meaningful experiences and even more advantageous results.

    americans regularly question me, “What turned into it that made you so excited to come back and be a part of the group right here at Cisco?” smartly, I’ll let you know. It’s the americans – those I work with and people we now have the privilege of serving and connecting through our solutions. All 300 million of them!

    I’m excited to share our successes and our learnings over the path of this year.  meanwhile, I’d really want to know the way our Collaboration portfolio is assisting you and your enterprise navigate this new digital world.

    ** source:  Recon research 2018


    500-052 Deploying Cisco Unified Contact Center Express

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    DKSH and Cisco Transform the Customer Service Experience in Malaysia | killexams.com real questions and Pass4sure dumps

    KUALA LUMPUR, Malaysia, 03 October 2013 – DKSH Malaysia, the leading Market Expansion Services provider in the country, has implemented Cisco® Unified Contact Center Express solutions to enhance the customer service experiences for their Business Unit Healthcare. The solution will streamline contact center management and processes for agents at DKSH engaging with their pharmaceutical, medical device and consumer health customers.

    Using Cisco Unified Contact Center Express provides DKSH with improved customer experience with comprehensive contact management and sophisticated call routing capabilities. Cisco Unified Contact Center Express also includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.

    Easy to deploy and use, Cisco Unified Contact Center Express delivers a highly secure, virtual, and sophisticated customer interaction management solution for up to 400 agents. It provides state-of-the-art built-in interactive voice response capability, and proactive customer service for an enhanced customer experience with integrated outbound call management capabilities. Multichannel features include handling voice, email, web-chat and social media inquiries. The technology implementation aims to improve agent productivity and business results with real-time monitoring of distribution and reporting; increasing customer call resolution with access to expert technical advice through instant messenger and chat functions; and reducing dropped calls.

    The technology implementation aims to improve agent productivity and business results with real-time monitoring of distribution and reporting; first call resolution with the aid of chat features for expert technical advice; and reducing dropped calls.

    Spokesperson quotes:

  • Marc Franck, Vice President Business Unit Healthcare, DKSH Malaysia
  • "DKSH is the leading Market Expansion Services provider in Malaysia and our employees operate a knowledge-based business model and act as route-to-market specialists to provide market insight, marketing and sales as well as physical distribution supported by a leading-edge IT platform. It is our commitment to clients and customers to use technology to increase operational efficiency and effectiveness in order to help them grow their business. With Cisco Unified Contact Center Express, we aim to personalize customer service experience to deliver higher productivity and a wider competitive edge for us in Malaysia."

  • Irving Tan, Vice President for Cisco in ASEAN
  • "DKSH is leading the way in the Market Expansion Services industry in Malaysia by connecting the unconnected – where technology is leveraged to increase operational efficiency, lower support costs, and improve availability risk management. This is particularly relevant in a market like Malaysia, where knowledge-workers are the backbone of customer support, as the country transforms into a connected logistics hub."

    About DKSH

    DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in new or existing markets.

    Publicly listed on the SIX Swiss Exchange since March 2012, DKSH is a global company headquartered in Zurich. With 680 business locations in 35 countries – 660 of them in Asia – and 26,300 specialized staff, DKSH generated net sales of CHF 8.8 billion in 2012.

    DKSH Business Unit Healthcare is the leading Market Expansion Services provider for healthcare companies seeking to grow their business in Asia. Custom-made offerings comprise registration and market entry studies as well as importation, customs clearance, marketing and sales to physical distribution, invoicing and cash collection. Products available through DKSH Healthcare include ethical pharmaceuticals, consumer health, over-the-counter (OTC), as well as medical devices.

    With 150 business locations in 13 countries and around 9,000 specialized staff, Business Unit Healthcare serves over 160,000 customers and generated net sales of around CHF 3.7 billion in 2012.

    About DKSH Malaysia

    DKSH Malaysia is an operation within the DKSH group, offering DKSH's clients and customers a comprehensive network of sales, marketing, logistics, and distribution services, as well as well-established deep local relationships built since its establishment in 1923 in Malaysia. It is one of the oldest and largest Market Expansion Services providers in the country, serving 130 brand owners, 13,000 customers and employing a workforce of over 3,000 specialized staff.

    About Cisco

    Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. For ongoing news, please go to http://thenetwork.cisco.com. Cisco products are supplied in Malaysia by the channel partners of Cisco Systems International B.V. and Cisco International Limited, each being a wholly owned subsidiary of Cisco Systems, Inc.

    ###

    Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

     

    Cisco Unified Contact Center Enterprise: Inside the IP contact center | killexams.com real questions and Pass4sure dumps

    The cover of the book 'Cisco Unified Contact Center Enterprise' by Gary Ford, published by Cisco Press. This chapter excerpt details the various products in the Cisco Contact Center suite, what differentiates Cisco Unified Contact Center from Cisco Unified Intelligent Contact Manager (UICM), the proper use cases for Cisco Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH) and Unified Contact Center Express (UCCX), and more.Call centers have changed quite a bit from the early days of private branch exchange (PBX)-based setups designed primarily for straightforward incoming call management. Today's more fully featured contact centers, built on automatic call distributor (ACD)- and IP-based platforms, support the receipt and intelligent routing of inbound sessions through an array of unified communications (UC) technologies, including instant messaging, video conferencing and collaboration services.

    Managing the IP contact center -- especially for enterprises with assets distributed across many sites, which could necessitate a virtualized call center approach -- requires a strong, scalable, integrated product suite equipped to quickly and effectively route voice and video calls across multiple sites based on complex business policies. Cisco believes it can offer enterprise customers just that type of solution -- a robust portfolio that can not only meet the standard requirements of traditional call-handling, but also provide a wide variety of advanced, IP-based solution features.

    In this excerpt of a chapter from Cisco Unified Contact Center Enterprise, author Gary Ford breaks down the various products in the Cisco Contact Center suite, which share a code base but can serve very different roles, depending on a customer's telephony requirements.

    Ford explains what differentiates Cisco's Unified Contact Center offering from its Unified Intelligent Contact Manager platform, as well as the proper use cases for Cisco Unified Contact Center Enterprise (UCCE), Unified Contact Center Hosted (UCCH) and Unified Contact Center Express (UCCX). He also details the benefits and features of the specific products that make up the Cisco Unified Contact Center Enterprise and other Cisco contact center suites, including Cisco Agent Desktop, Cisco Unified Mobile Agent, Cisco Unified Customer Voice Portal and much more.

    Download the PDF of this chapter excerpt on Cisco's Contact Center portfolio from the book Cisco Unified Contact Center Enterprise.

    Reproduced from the book Cisco Unified Contact Center Enterprise by Gary Ford (ISBN-10: 1-58714-117-5; ISBN-13: 978-1-58714-117-1). Copyright 2011, Cisco Press. All rights reserved. For more information about this and other similar titles, visit Cisco Press.

    About the book:

    In Cisco Unified Contact Center Enterprise, author Gary Ford offers the guidance you need to optimally configure and manage Cisco Unified Contact Center Enterprise in any environment. Ford brings more than 13 years of hands-on experience in designing, deploying and maintaining Cisco telephony and contact center solutions to his coverage of the enterprise and hosted versions of Cisco Unified Contact Center. He also covers why Cisco Unified Contact Center Enterprise's individual elements work the way they do and how to perform key tasks in Cisco Unified Contact Center Enterprise.

    Read Cisco Unified Contact Center Enterprise to learn more about the following:

  • The specifics of the Cisco Unified Contact Center product portfolio and platform architecture;
  • Configurations that can help eliminate errors and reduce downtime;
  • Monitoring and troubleshooting UCCE systems;
  • Choosing the right deployment model -- single-site, multisite or clustered -- for your environment;
  • UCCE deployment and application configuration, including preparation, planning, design and implementation;
  • Implementing traditional, current-generation and next-generation call routing;
  • Mastering best practices for call flow scripting;
  • Understanding UCCE's nodes and distributed processes;
  • Building a clean system startup sequence;
  • Designing, implementing and delivering Cisco Unified Communications Manager and Unified IP Interactive Voice Response solutions;
  • Efficiently setting up and managing UCCE databases;
  • Utilizing UCCE's reporting tools;
  • Creating advanced applications with data-driven routing;
  • Maintaining any UCCE deployment, including older versions;
  • Using a best practices troubleshooting methodology; and
  • Mastering valuable, little-known Cisco diagnostic tools.

  • LaSalle Solutions Achieves Advanced Unified Communications Specialization From Cisco in the United States | killexams.com real questions and Pass4sure dumps

    CHICAGO, IL--(Marketwired - May 1, 2013) - LaSalle Solutions announced today that it has achieved the Advanced Unified Communications Specialization from Cisco®. This specialization recognizes LaSalle Solutions as having fulfilled the training requirements and program prerequisites to sell, deploy and support comprehensive Cisco Unified Communications solutions. 

    "Customer networks are no longer confined to the tangible office -- they are spread across mobile and global networks," says Steven Robb, President - Solutions Group, LaSalle Solutions. "We work with our customers to better plan and adapt to these growing collaboration and communications networking challenges. Cisco's Advanced Unified Communications Specialization enables us to be innovators in creating the best solutions and offerings for their unique needs."

     "As a Cisco Advanced Unified Communications Specialized Partner, LaSalle Solutions' investment in the training required to provide integrated, collaborative and adaptive unified communications solutions rank them among the industry's most qualified," said Richard McLeod, director of unified communications for worldwide channels at Cisco. 

    The Cisco Advanced Unified Communications Specialization is designed to help Cisco resale channel partners -- whether small to medium-sized businesses or enterprise-scale organizations -- meet a wide range of customer needs. It allows partners to focus on unified communications market opportunities that require advanced product knowledge and the ability to deploy solutions over multiple sites and geographies. Cisco Advanced Unified Communications Specialized Partners are specialists in building solutions based on the industry-leading Cisco Unified Communications portfolio. These products include Cisco Unified CallManager, Cisco Unity Connection, Cisco Unity voice messaging and unified messaging, and Cisco Unity Express, Cisco Unified Contact Center Express, Cisco Unified Videoconferencing and Cisco Unified MeetingPlace Express.

    The Cisco Resale Channel Program provides partners with the training required to build sales, technical and Cisco Lifecycle Services skills, and then validates their skills through a third-party audit. Cisco resale partner certifications -- Select, Premier, Silver and Gold -- represent an increasing breadth of skills across key technologies and a partner's ability to deliver integrated networking solutions. Cisco resale partner specializations -- SMB, Express, Advanced and Master -- reflect an increasing depth of sales, technical and service expertise in particular technologies. Achieving Cisco Advanced Unified Communications Specialization also provides LaSalle Solutions access to comprehensive sales, technical, and lifecycle services training and support available from Cisco.

    About LaSalle Solutions: LaSalle Solutions (www.elasalle.com) is a leading provider of life-cycle management services for technology and capital assets. From acquisition and financing through IT asset management, maintenance and disposition, LaSalle's processes, outstanding customer service, and powerful online toolset LAMP, enable customers to more economically and effectively manage time, maintenance credits, as well as equipment deployment, tracking and decommissioning.

    Founded in 1980, LaSalle Solutions is an independently operated company and a wholly-owned subsidiary of MB Financial Bank, N. A. MB Financial Bank's holding company, MB Financial, Inc., is traded on the NASDAQ as "MBFI".

    Learn more by visiting www.elasalle.com and www.YouTube.com/LaSalleSolutions.

    LaSalle Solutions and LAMP are registered trademarks of LaSalle Solutions in the United States.Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries.



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    Cisco 500-052 Exam (Deploying Cisco Unified Contact Center Express) Detailed Information



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