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920-165 - Contact Center Ris.6.0 - Dump Information

Vendor : Nortel
Exam Code : 920-165
Exam Name : Contact Center Ris.6.0
Questions and Answers : 62 Q & A
Updated On : December 12, 2018
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920-165 Contact Center Ris.6.0

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920-165 exam Dumps Source : Contact Center Ris.6.0

Test Code : 920-165
Test Name : Contact Center Ris.6.0
Vendor Name : Nortel
Q&A : 62 Real Questions

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Nortel Nortel Contact Center Ris.6.0

Nortel Selects Witness systems For more suitable Contact core Capabilities; solution offers Recording, Monitoring Capabilities to enhance consumer Loyalty | killexams.com Real Questions and Pass4sure dumps

TORONTO--(company WIRE)--Sept. 20, 2005--Nortel (NYSE:NT)(TSX:NT) has teamed with Witness techniques (Nasdaq:WITS) to bring more desirable capabilities to Nortel's award-winning Contact core answer. the brand new suite of capabilities is designed to drive competitive competencies by featuring quicker, extra productive responses to customer wants.

"The strategic OEM relationship between Nortel and Witness techniques blends main contact core communications technologies with advanced contact recording and fine monitoring products to create an built-in answer offering world-category efficiency optimization capabilities," said Blair pleasing, president and predominant analyst, COMMfusion, a market research company.

"The potential to infuse contact facilities with a new depth of customer potential that makes each interplay as significant and productive as feasible is a powerful tool for riding aggressive abilities," stated Malcolm Collins, president, enterprise Networks, Nortel. "The Nortel and Witness programs relationship grants stronger alternative for our valued clientele, permitting them to deploy multimedia, SIP-based contact middle capabilities inspite of even if they have deployed an IP, common telephony or hybrid infrastructure."

the brand new Nortel Contact Recording and Nortel nice Monitoring suite collectively developed with Witness techniques allows for greater tips to be captured for each and every consumer. the new suite may also be deployed independently or with the Nortel Contact core answer (http://items.nortel.com/go/product_content.jsp?parId=0&segId=0&cat id=-9190&prod_id=9381&locale=en-US), (as a result of its length, this URL may wish to be copied/pasted into your information superhighway browser's address container. eradicate the additional house if one exists.) and provides recording and archiving of all calls to assist valued clientele with regulatory compliance. here's in particular essential in the fiscal sector, as an example, to rapidly ascertain that trades and transactions were completed properly. further, monitoring the interactions of all agents helps establish areas for growth that can be highlighted in worker working towards.

the brand new suite is designed to cut back fees and power differentiation by using customer interactions to maximize profits, raise consumer loyalty, and procure beneficial intelligence and competitive insight. the relationship is also expected to allow Nortel to leverage Witness methods' journey and proven great monitoring and IP recording technologies.

"We're very completely happy to be working closely with Nortel," stated Dave Gould, chief executive officer, Witness systems. "Their confidence in making a choice on us for this strategic relationship is robust validation of our expertise and market management in the wonderful world of VoIP."

"Our collectively developed, utility-handiest solution with Nortel gives ahead-pondering agencies an impressive aggregate to enrich the efficiency of their customer service," Gould referred to. "The providing is extra effective, less costly to keep, and presents a single factor of administration - all of which result in a reduce total cost of possession. It makes it possible for for a phased evolution from normal telephony to superior IP capabilities that protect a corporation's funding."

About Witness systems

Witness methods (Nasdaq:WITS) is a number one world issuer of body of workers optimization application and services. The company's options - which play a strategic position within the client interaction facilities of world 2000 and small- and medium-sized businesses (SMBs) worldwide - also are deployed in IP Telephony and lower back office environments, and all over the prolonged enterprise, together with branch workplaces. Witness programs' software is made out of nice monitoring, compliance, high-quantity and IP Telephony recording options, as well as group of workers administration, actionable researching and efficiency administration applications. The enterprise's options enable organizations to optimize their people, strategies and technology during the commercial enterprise. Witness methods' shoppers advantage from an built-in company consulting, implementation and practising methodology that helps a speedy deployment, enabling them to power earnings, reduce operational expenses, and obtain more suitable customer retention and loyalty. For additional info about Witness programs, visit www.witness.com.

About Nortel

Nortel is a identified leader in providing communications capabilities that raise the human adventure, ignite and power world commerce, and cozy and protect the world's most vital suggestions. Serving each provider company and commercial enterprise valued clientele, Nortel supplies inventive expertise solutions encompassing conclusion-to-conclusion broadband, Voice over IP, multimedia functions and purposes, and wireless broadband designed to help people resolve the world's greatest challenges. Nortel does business in more than 150 countries. For greater information, talk over with Nortel on the net at www.nortel.com. For the latest Nortel news, discuss with www.nortel.com/information.

certain counsel blanketed during this press unlock is forward-looking and is field to important hazards and uncertainties. The results or routine envisioned in these statements may vary materially from specific consequences or movements.

elements which may cause results or pursuits to differ from current expectations consist of, amongst different things: the effect of regulatory and criminal investigations and civil litigation moves regarding Nortel's restatements and the have an effect on any resulting felony judgments, settlements, penalties and prices may have on Nortel's effects of operations, economic situation and liquidity, and any connected knowledge dilution of Nortel's normal shares; the findings of Nortel's impartial review and implementation of recommended remedial measures; the effect of the independent assessment with recognize to revenues for certain identified transactions, which evaluate can have a particular emphasis on the underlying conduct that led to the preliminary awareness of those revenues; the restatement or revisions of Nortel's prior to now announced or filed financial outcomes and resulting bad publicity; the existence of material weaknesses in Nortel's interior manage over monetary reporting and the conclusion of Nortel's management and unbiased auditor that Nortel's internal control over financial reporting is ineffective, which could proceed to have an effect on Nortel's potential to file its consequences of operations and fiscal circumstance precisely and in a timely method; the impact of Nortel's and NNL's failure to timely file their economic statements and linked periodic studies, including Nortel's inability to access its shelf registration remark filed with the USA Securities and alternate commission (SEC); ongoing SEC experiences, which may end up in alterations to Nortel's and NNL's public filings; the influence of administration changes, together with the termination for reason behind Nortel's former CEO, CFO and Controller in April 2004; the sufficiency of Nortel's restructuring activities, including the work plan introduced on August 19, 2004 as up-to-date on September 30, 2004 and December 14, 2004, including the competencies for bigger precise costs to be incurred in reference to restructuring movements compared to the estimated expenses of such movements;

cautious or reduced spending by Nortel's consumers; elevated consolidation among Nortel's purchasers and the lack of consumers in certain markets; fluctuations in Nortel's operating results and established industry, financial and market circumstances and boom fees; fluctuations in Nortel's cash movement, stage of amazing debt and existing debt ratings; Nortel's monitoring of the capital markets for opportunities to enrich its capital structure and financial flexibility; Nortel's means to recruit and preserve certified employees; using cash collateral to support Nortel's typical course enterprise actions; the dependence on Nortel's subsidiaries for funding; the influence of Nortel's described improvement plans and deferred tax belongings on outcomes of operations and Nortel's cash circulate; the adverse resolution of classification actions, litigation in the typical course of company, highbrow property disputes and similar concerns; Nortel's dependence on new product construction and its capability to foretell market demand for certain items; Nortel's skill to integrate the operations and applied sciences of acquired agencies in a fantastic manner; the affect of fast technological and market exchange; the have an impact on of price and product competitors; boundaries to overseas growth and international economic conditions, certainly in rising markets and including interest expense and foreign money trade expense fluctuations; the impact of explanation and consolidation within the telecommunications business; changes in regulation of the internet; the affect of the credit score risks of Nortel's valued clientele and the influence of customer financing and commitments; stock market volatility generally and because of acceleration of the agreement date of Nortel's ahead purchase contracts; poor tendencies associated with Nortel's provide contracts and contract manufacturing agreements, together with because of using a sole employer for a key element of definite optical networks options; the influence of Nortel's deliver and outsourcing contracts that include birth and installing provisions, which, if no longer met, could outcome within the fee of enormous penalties or liquidated damages; any undetected product defects, mistakes or disasters; and the future success of Nortel's strategic alliances.

For additional information with admire to definite of those and different components, see essentially the most recent Annual record on kind 10-okay and Quarterly report on kind 10-Q filed by means of Nortel with the SEC. until otherwise required by relevant securities laws, Nortel disclaims any intention or obligation to replace or revise any ahead-looking statements, even if on account of new guidance, future events or in any other case.

Nortel, the Nortel emblem and the Globemark are trademarks of Nortel Networks.


Nortel Transforms client Care With New Contact middle solutions for businesses | killexams.com Real Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

business methods mix with Communications to raise profits, lessen costs and increase customer pride

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a host of recent contact core items and capabilities arming latest organizations with essentially the most advanced capabilities purchasable. Heading up the new offering is Contact center 7.0 adopted with the aid of enhancements to Nortel's interactive voice response answer, the Interactive Communications Portal (ICP) and added performance to the company's Agile verbal exchange environment (ACE) platform.

enormously resilient and redundant, Contact core 7.0 is a native SIP-based solution with tightly integrated unified communications (UC) capabilities and a whole lot of latest facets, including integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold licensed associate, Nortel is recognized for demonstrating the optimum degree of competency and advantage in designing, integrating, and assisting Microsoft applied sciences.

"Nortel is doing ingenious issues within the client contact market and their method for making it fundamental to mix functions with company methods is right on the mark," referred to Steve Lemak, vp of IT, excelleRx, a Nortel contact middle client and provider of treatment administration for the hospice market. "They bear in mind what must be performed to assist agencies like ours in the reduction of prices and pace our potential to enhanced serve our valued clientele."

"These announcements underscore Nortel's focal point on providing superior customer care solutions that no longer only simplify business system and software integration but also highlight Nortel's endured dedication to deliver innovative capabilities to our shoppers," spoke of Ravi Chauhan, standard manager, Communications Enabled enterprise solutions, Nortel.

Key facets of Contact middle 7.0 encompass:

- Open Interfaces - apart from the openness delivered by SIP, Contact middle 7.0 provides open utility Programming Interfaces the use of a features Oriented structure (SOA), which allows for integration of the contact middle into an organization's business purposes and approaches. With web provider interfaces for queuing, computer Telephony Integration (CTI), and database integration, a company can automate workflow between front and lower back office purposes to eliminate tedious manual tactics.

- UC in the Contact center - With Contact core 7.0 and Microsoft OCS integration, it's effortless for purchasers to have interaction with a company using quite a lot of modes of communication. This exciting integration offers a single, unified agent desktop interface for inbound/outbound voice, e mail, web chat, and speedy messaging. for example, Contact core 7.0 can intelligently route customer contacts to obtainable agents the usage of SIP-primarily based presence. brokers can also use presence to promptly assess which of their experts is attainable to aid with a customer request, enabling first contact decision.

- Predictive Outbound Dialing - usually provided as a separate application, Nortel has fully integrated this technology within Contact center 7.0 to improve the effectivity of brokers through allowing the system to intelligently predict when an agent will become available and region an outbound name to coincide with their availability. And, because it is built-in with Contact center 7.0, reporting and administration are seamless.

- carrier creation atmosphere (SCE) - Contact core 7.0 also features a graphical 'drag and drop' device that takes the work out of contact middle and self-carrier workflow creation. With SCE, the workflow orchestration between different applications is simplified the usage of open, net capabilities interfaces, which reduces the charge and speed of deployment. Nortel estimates use of this device to be 5 times faster than ordinary workflow creation methods.

- capabilities - Contact middle 7.0 solution is complemented by means of an improved set of recent features spanning all features of contact center operations. These consist of: Consulting and Design; construction and Customization; Implementation and Integration; manage and upkeep; and Optimization capabilities.

For more details, visit http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf

moreover the Contact middle 7.0 solution, Nortel is additionally making improvements to its ICP providing with function Pack 1. Enhancements encompass outbound detection for discerning between a person and an answering computer; co-house of the Nuance speech server, disposing of the want for a separate server; and extension of SIP CTI interworking to aid Avaya AES.

"To name a brand new product subsequent-gen has become cliche, however Nortel has really put its Interactive Communications Portal in a class by way of itself when it comes to creative design, openness, interoperability specifications guide and ease-of-use," pointed out Joe Outlaw, most important contact center analyst, Frost & Sullivan. "lengthy-time market chief Nortel demonstrates with ICP, it is committed to bringing main solutions to the market."

Nortel additionally continues to pursue an open software atmosphere including here functionality as part of ACE unlock 1.2:

- extended assist of Microsoft OCS 2007 for improved presence capabilities (e.g. telephony presence) throughout heterogeneous PBX environments;

- Integration with IBM Lotus Sametime customer 8.0.1 for click to convention and greater presence capabilities;

- And, capabilities for application customization, prototyping, and custom software building.

"further and further groups are discovering that having the means to automate functions and approaches, whereas having varied channels of communique attainable, can enrich efficiencies, decrease operating charges, and construct consumer loyalty," mentioned Joel Hackney, president, business options, Nortel. "UC-enablement is clearly the direction forward and we have now supplied a simple roadway for our customers to attain this goal."

With Nortel contact centers managing greater than 200 million calls a day, the enterprise offers the broadest utility portfolio, including contact middle, self-provider, superior speech, and personnel optimization solutions. It additionally adheres to an open, seller-agnostic strategy that allows for for elementary integration of the UC event across functions and instruments complemented by way of a wealthy capabilities practice that can customise solutions in response to a client's enjoyable business wants.

About Nortel

Nortel is a identified leader in supplying communications capabilities that make the promise of business Made simple a reality for our customers. Our next-era applied sciences, for each service provider and commercial enterprise networks, aid multimedia and enterprise-crucial purposes. Nortel's applied sciences are designed to support get rid of modern barriers to effectivity, velocity and performance by way of simplifying networks and connecting individuals to the assistance they want, after they want it. Nortel does enterprise in more than one hundred fifty nations around the globe. For more assistance, visit Nortel on the internet at www.nortel.com. For the newest Nortel news, discuss with www.nortel.com/information.

definite statements in this press free up might also include words such as "could", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "goals", "envisions", "seeks" and other an identical language and are considered forward-searching statements or advice under applicable securities legislation. These statements are according to Nortel's existing expectations, estimates, forecasts and projections about the working ambiance, economies and markets through which Nortel operates. These statements are subject to vital assumptions, hazards and uncertainties, which can be problematic to foretell and the genuine outcomes may well be materially distinct from these meditated in forward-looking statements. For additional info with respect to definite of these and different factors, see Nortel's Annual report on Form10-ok, Quarterly experiences on form 10-Q and different securities filings with the SEC. unless in any other case required via applicable securities laws, Nortel disclaims any intention or duty to replace or revise any forward-looking statements, no matter if on account of new assistance, future hobbies or in any other case.

(1)Nortel, the Nortel brand and the Globemark are logos of Nortel Networks.

Use of the terms "accomplice" and "partnership" doesn't imply a criminal partnership between Nortel and another birthday celebration.


Nortel: Nortel, Microsoft imaginitive Communications Alliance gains Momentum with New industrial offerings, consumer Wins | killexams.com Real Questions and Pass4sure dumps

TMCNet: Nortel: Nortel, Microsoft Innovative Communications Alliance Gains Momentum with New Commercial Offerings, Customer Wins

TORONTO, Jul 15, 2009 (M2 PRESSWIRE via COMTEX) -- five new business choices for the Nortel* [OTC: NRTLQ] and Microsoft inventive Communications Alliance (ICA) had been brought at the Microsoft international partner conference. the new answer packages are tailor-made to the specific wants of corporations to convey the simplicity and better pace of operations enabled through unified communications. the new technologies allow companies to recognise giant productivity positive factors and operational efficiencies that deliver a competitive area.Nortel has experienced enormous success deploying Microsoft telephony options for world groups as a part of the Microsoft voice pilot software. the brand new commercial presents reveal the persisted innovation, investment and dedication to the ICA relationship.

"Transitioning to a unified communications atmosphere does not deserve to be complex, and these new ICA options are designed to give a simple, reasonably priced ability for organizations to make that transition," observed Craig Schuman, director of company building and approach for the unified communications community at Microsoft. "Nortel's dedication to offering unified communications solutions that combine without problems with Microsoft workplace Communications Server and Microsoft alternate Server has been a key element within the success of the imaginitive Communications Alliance." "Unified communications take enterprise operations to a new realm," talked about Joel Hackney , president, enterprise solutions, Nortel. "CXOs are realizing a brand new approach - one that goes past company continuity and extends into realm of enterprise probability. ICA options bring the capabilities that permit this primary shift. companies can't stand still in this environment, and want every expertise obtainable. Nortel and Microsoft are supplying the potential to understand that competencies without delay, holistically and economically. Being the top Microsoft associate is of key magnitude to providing these capabilities to our customers - and we appear ahead to nurturing the relationship in the years ahead." New solution Bundles supply UC groundwork The 5 new commercial offerings for the creative Communications Alliance are designed to speed up deployment and simplify the transition to unified communications. The integrated packages reduce the barrier to entry, simplify their buy and deployment, and provide a cost-positive means to evaluate the know-how to show their price within the consumer's networking environment. New answer bundles encompass: - SIP Contact center 7.0 + Microsoft office Communications Server: The Contact center 7.0 unlock brings unified communications into the contact core via its integration of OCS2007 presence capacity, proposing the potential to automatically contact the applicable subject count number knowledgeable leading to higher first call decision rates.

- net services: focused at groups with one hundred-500 clients, this solution comprises UC capabilities that enable seamless person journey with presence and click on-to-call into other enterprise purposes and tactics.

- commercial enterprise Lighthouse: This providing offers a price-advantageous choice for the massive enterprise to take expertise of the more desirable productivity that unified communications offers. The offer comprises deployment capabilities to enable UC integration, together with office Communications Server Voice and Conferencing and Microsoft alternate Voicemail for deployments of more desirable than 2,000 users.

- enterprise Mini Lighthouse: This providing offers a price-helpful alternative for the small enterprise to take potential of the more suitable productiveness that unified communications provides. The offer contains deployment services to permit UC integration, office Communications Server Voice and Conferencing and Microsoft exchange Voicemail for deployments beginning at 250 users.

- UC Conferencing: for very significant-scale conferencing capabilities, this equipment provides a cost-constructive choice for businesses to take potential of the better productiveness that unified communications provides via Microsoft workplace Communications Server 2007 free up 2. The offer contains consulting and the essential deployment services to enable the workplace Communications Server conferencing capability for at the very least 500 clients.

New purchasers drive Momentum apart from the 1,300 ICA consumer wins over the three yr agreement between the organizations, Movares and SQLSoft+ are the most fresh consumers to understand the advantages of deploying ICA solutions.

"We assume a fast ROI on this deployment," noted Steve Brugger, president, SQLSoft+. "we are realizing mark downs of 30 % every month on decreased mobilephone and data expenses alone. Our foreign places employees dwell related transparently and have all however eradicated their cell fees when contacting our US office. since we had already deployed ECALS on the customer machines, our client hardware fees were restricted to competitively priced USB handsets, that have been one-third the fee of most IP telephones. Being in a position to run our ancient and new phone systems in parallel all the way through deployment made for a very fast practicing and adoption cycle in addition to a smooth cutover. The conferencing points have also reduced our expenses." SQLSoft+ selected Nortel expert capabilities to aid put in force the answer. Nortel is a Gold licensed techniques integrator for Microsoft UC options.

Peter Dubbelman, senior IT advisor, Movares, an engineering consultancy company based in the Netherlands referred to, "We chose Nortel as a result of their collaboration with Microsoft, as this offered a low possibility and seamless integration for Unified Communications with our current Microsoft atmosphere. Our goal became to enable working any place anytime, the use of integrated voice and information features on both computers and smartphones. After the pilot, 96 percent of our employees would not are looking to go back to our historical equipment, and scaling up to the total company yielded a lot of compliments for our ICT branch." "Nortel continues to be a stalwart Microsoft accomplice and is dedicated to the success of ICA as a method to assisting our clients remedy their enterprise problems," talked about Susan King, chief, imaginative Communications Alliance, Nortel. "we have sharpened our execution with a focus on supplying essential utility and functions to augment Microsoft's unified communications offering. These new capabilities are helping our clients streamline and truncate their operations by using extending their unified communications capabilities deeper within their firm's company functions and tactics." About Nortel Nortel promises communications capabilities that make the promise of enterprise Made standard a truth for our shoppers. Our subsequent-technology applied sciences, for each service issuer and commercial enterprise networks, support multimedia and enterprise-critical functions. Nortel's technologies are designed to support eliminate trendy barriers to efficiency, speed and efficiency by using simplifying networks and connecting people to the assistance they want, once they need it. For more counsel, seek advice from Nortel on the net at www.nortel.com . For the latest Nortel information, discuss with www.nortel.com/news .

certain statements during this press unencumber may contain words comparable to "may", "expects", "can also", "anticipates", "believes", "intends", "estimates", "ambitions", "envisions", "seeks" and other similar language and are regarded ahead-looking statements or information under applicable securities legislations. These statements are in line with Nortel's current expectations, estimates, forecasts and projections in regards to the operating ambiance, economies and markets by which Nortel operates. These statements are field to crucial assumptions, hazards and uncertainties, which can be intricate to predict and the exact influence could be materially different from those contemplated in ahead-looking statements. For additional info with recognize to definite of these and other elements, see Nortel's Annual record on Form10-k, Quarterly reports on kind 10-Q and other securities filings with the SEC. except otherwise required via applicable securities laws, Nortel disclaims any intention or responsibility to replace or revise any forward-searching statements, no matter if because of new guidance, future routine or otherwise.

*Nortel, the Nortel emblem and the Globemark are emblems of Nortel Networks.

Use of the terms "companion" and "partnership" doesn't indicate a prison partnership between Nortel and every other party.

CONTACT: Pat Cooper Tel: +1 425 450 7523 email: pat.cooper@nortel.com Greta Brown Tel: +44 (0)1628 432968 email: gretab@nortel.com ((M2 Communications disclaims all legal responsibility for guidance provided inside M2 PressWIRE. facts supplied by named birthday celebration/parties. additional tips on M2 PressWIRE can also be received at http://www.presswire.net on the worldwide web. Inquiries to info@m2.com.

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920-165 Contact Center Ris.6.0

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Nortel 920-165 Exam (Contact Center Ris.6.0) Detailed Information



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