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HD0-300 - Help Desk Manager - Dump Information

Vendor : HDI
Exam Code : HD0-300
Exam Name : Help Desk Manager
Questions and Answers : 176 Q & A
Updated On : December 10, 2018
PDF Download Mirror : HD0-300 Brain Dump
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HD0-300 Questions and Answers

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HD0-300 Help Desk Manager

Study Guide Prepared by Killexams.com HDI Dumps Experts


Killexams.com HD0-300 Dumps and Real Questions

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HD0-300 exam Dumps Source : Help Desk Manager

Test Code : HD0-300
Test Name : Help Desk Manager
Vendor Name : HDI
Q&A : 176 Real Questions

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HDI HDI Help Desk Manager

HDI Continues to put money into U.S. Engineering strains & building Division | killexams.com Real Questions and Pass4sure dumps

CHICAGO--(enterprise WIRE)--

Industrial traces insurer HDI world insurance business (HDI) broadcasts contemporary hires in Engineering traces and construction Division.

John Sprague has been appointed Senior building legal responsibility Underwriter. He can be chargeable for the persisted growth and building of the U.S. development legal responsibility portfolio. In his 25-plus year profession, John has held a lot of excess casualty underwriting and management positions in the E&S practices of Starr, Zurich and AIG.

Diane Kirt and Robert Pawula both join HDI from Seneca insurance as Engineering strains Underwriters. they'll aid the division’s underwriting efforts, including rail and builders’ chance.

Paul Magiera, associate Engineering lines Underwriter will lead the servicing of present debts and set up new processes to streamline existing approaches. He joins HDI from State Farm, the place he spent 20 years in loads of producer roles.

Julie Heller, development legal responsibility associate Underwriter, joins HDI from Starr where she spent over 5 years as an Underwriting Assistant in the Property department. Julie may be accountable for account clearance, coverage issuance, account top class processing and invoicing, score, and a variety of administrative and organizational tasks.

Tom Barilich and Jeonghee Oh have been appointed Senior possibility Engineers. Tom joins HDI with extensive broker, provider and TPA adventure, most certainly having spent 20-plus years inside AIGs building and energy divisions as a Technical capabilities supervisor and crane discipline count expert. At HDI, he'll supply risk engineering recreation for casualty strains, specializing in liability publicity handle across the U.S. Jeonghee joins HDI from Aon, where he labored in the catastrophe mannequin building community. he'll supply HDI’s underwriting team with engineering line chance evaluation and appraising portfolios involving natural hazards.

“we are thrilled to have a group of professional insurance experts be part of our crew,” stated Mark Groenheide, vp, Engineering strains Underwriting supervisor. “As a worldwide insurer, we're committed to lengthy-term partnerships and the most effective approach to do this is through attracting and protecting correct nice ability. ability that not only has the necessary event, but extra importantly, the willingness to fulfill our shoppers’ evolving needs.”

About HDI international SE (HDI):

HDI international SE is a leading overseas industrial strains insurer and member of the Talanx neighborhood. With over three,000 employees international, HDI is energetic in more than a hundred and fifty international locations through subsidiaries and network companions. within the u.s., HDI operates via its subsidiaries, HDI world insurance business, a business property and casualty insurer headquartered in Chicago, Illinois and licensed in all 50 states, Washington D.C., Puerto Rico, and the U.S. Virgin Islands; and HDI forte coverage business, an Illinois domestic surplus traces insurer additionally licensed to write enterprise nationwide.

HDI global SE, HDI global insurance company and HDI distinctiveness hold monetary energy ratings of A (amazing), XV from A.M. ideal.

View supply version on businesswire.com: https://www.businesswire.com/news/domestic/20181106005107/en/


HDI Updates IT provider and aid working towards and Certification offerings; Introduces Two New courses | killexams.com Real Questions and Pass4sure dumps

COLORADO SPRINGS, Colo., Nov. 13-- HDI (http://thinkhdi.com/), the world's greatest membership association for IT provider and help gurus and the premier certification physique for the industry, has announced a few critical updates to its trade-leading practising and certification offerings for IT provider and help gurus.

HDI has updated its foreign certification necessities to contain STI knowledge's optimal practices. In support of these up-to-date specifications, HDI has released two new lessons and certifications: HDI guide center Analyst and aid core manager, and retired a few lessons and certifications, including HDI assist Desk Analyst Boot Camp, HDI assist Desk supervisor and STI's certified assist Desk knowledgeable, licensed assist Desk manager and authorized crew Lead. youngsters, HDI will continue to appreciate the retired certifications under the new HDI Certification names: guide core Analyst, help center team Lead, and guide core supervisor.

moreover, HDI has bundled its practicing and certification choices, resulting in a a whole lot extra not pricey and effective solution to get trained and HDI- certified. help experts who buy an HDI course, either teacher-led or online, will additionally acquire access to take the certification examination. individuals desiring to buy a certification examination only might also still do so by the use of the HDI e-keep (http://www.thinkhdi.com/estore/certification/).

HDI is also introducing an enhancement to the HDI getting to know middle to assist on-line certification exams. students taking on-line courses will now be capable of take the certification examination online. students taking the instructor-led assist core Analysts and support middle group Lead will continue to take their certification assessments by means of Pearson Vue examine facilities.

"These adjustments and trends mirror HDI's dedication to presenting the industry's premier practising and certification offerings for the IT service and aid industry and commitment to staying on the innovative of the business with the most recent necessities, courses and certification offerings," spoke of Rick Joslin, HDI's new executive director of training and certification.

In a related announcement today, HDI introduced a brand new college for its practicing and certification department and a flow far from its former authorized working towards partner (ATP) mannequin. See www.thinkhdi.com/publications/pressReleases/ for greater assistance on this announcement.

About HDI

HDI is the area's greatest membership association for IT service and help specialists and the premier certification physique for the industry. established in 1989, HDI's mission is to guide and promote the IT service and support business by using empowering its individuals through access to timely and effective business information, together with experiences and publications; encouraging member collaboration via pursuits and online boards; and organising internationally identified, standards-based industry certification and training courses. in addition to membership, certification and practicing, HDI produces the world's greatest and optimum-rated adventure for provider and guide authorities, the HDI Annual convention & Expo. HDI is member-concentrated, and is still vendor-impartial in its efforts to facilitate open, impartial networking and assistance sharing throughout its global affiliation community. HDI has more than 7,500 members worldwide including most of the Fortune 500, 60 local chapters in North the us and membership offices on every continent. For greater counsel, talk over with www.thinkhdi.com/ or call (800) 248-5667.

CONTACT:Jennifer McClure,Communications thoughts,+1-650-387-8590,or jenm@newcomm-llc.com,for HDI

net web page:http://www.thinkhdi.com/http://www.thinkhdi.com/publications/pressReleaseshttp://www.thinkhdi.com/estore/certification

related Thomas business update Thomas For Industry

help Desk manager: Job Description, duties and necessities | killexams.com Real Questions and Pass4sure dumps

gain knowledge of concerning the training and practise obligatory to become a help desk supervisor. Get a brief view of the necessities in addition to details about diploma programs, job duties and certifications to find out if this is the profession for you.

if you're technologically savvy and have respectable leadership and verbal exchange potential, you may well be drawn to a career as a aid desk manager. A bachelor's diploma in a linked container is regularly the minimal requirement to hold a supervisory function. Some employers might also prefer that you just achieve certification as neatly, either generic or for a selected desktop system.

basic guidance

assist desk managers ensure that shoppers acquire technical assist capabilities and supervise assist desk personnel. Job necessities vary, though a four-yr diploma is commonly required for management positions. Some certifications may additionally also be required, counting on what application or hardware is supported.

Required schooling Bachelor's diploma in computing device-linked field different requirementsbusiness certifications and/or previous event can also also be essentialProjected Job increase (2014-2024) 8% for network and desktop methods administrators* Median income (2016) $63,278**

source: *U.S. Bureau of Labor statistics **PayScale.com

Job Description for a aid Desk supervisor

A aid desk manager's job is to supervise timely start of exceptional technical assist carrier to consumers, no matter if they're interior customers working for a similar enterprise or external valued clientele who've shrunk technical support carrier. This requires each potential of the utility or hardware techniques being supported and useful personnel management capabilities.

often, assist desk managers are liable for assisting windows-based mostly software techniques with a networking element. In these circumstances, employers may also opt for aid desk managers who are Microsoft-certified and have other certifications above all within the class of hardware or software they are going to assist. Employers may additionally also decide to employ people with old management event.

The U.S. Bureau of Labor data predicts that job openings for all community and desktop techniques administrators will enhance via 8% between 2014 and 2024, which is about as quickly because the country wide average. additionally, PayScale.com reviews that the median salary for help desk managers, as of January 2016, turned into $63,278 per yr. additionally in keeping with PayScale.com, the vast majority of assist desk managers earn between $forty three,862 and $ninety,598 per 12 months.

find colleges that present these prevalent programs

  • computing device and counsel help services, other
  • counsel Science and studies frequent
  • counsel technology
  • Robotics and synthetic Intelligence
  • greater programs

    Job tasks for a support Desk supervisor

    support desk managers might also complete both technical guide and supervisory obligations. standard technical support responsibilities consist of answering telephones, speaking with purchasers, diagnosing hardware and software malfunctions, troubleshooting problems, changing hardware and installation new software on customers' machines. Supervisory responsibilities may also consist of determining personnel requirements, setting schedules and insuring that those under their path have satisfactory elements to comprehensive their jobs.

    training and profession requirements for a aid Desk supervisor

    frequently, not less than a bachelor's degree in a computer-connected box is required for support desk managers. normal coursework regularly includes computing device science, coding or programming, some engineering courses, mathematics, English, science and different customary training requirements. Some employers may also prefer a graduate degree comparable to a master of business Administration.

    help desk managers may also additionally want to seek certification from a particular manufacturer corresponding to Microsoft, or a ordinary certification as a support desk supervisor from a company such as the aid Desk Institute (HDI). An HDI certification demonstrates a supervisor's capabilities of aid desk practices and customer carrier tactics. Microsoft certifications that may be required for employment include Microsoft licensed computing device guide Technician or Microsoft certified expertise professional.

    In summary, assist desk managers supervise the supply of technical help to consumers, and can also deliver counsel or troubleshooting themselves. They want knowledge of the application, hardware, or programs for the enviornment through which they work, and typically profit this potential via a bachelor's degree application. Job boom for all laptop programs directors is anticipated to be as quickly as typical in the coming decade.


    HD0-300 Help Desk Manager

    Study Guide Prepared by Killexams.com HDI Dumps Experts


    Killexams.com HD0-300 Dumps and Real Questions

    100% Real Questions - Exam Pass Guarantee with High Marks - Just Memorize the Answers



    HD0-300 exam Dumps Source : Help Desk Manager

    Test Code : HD0-300
    Test Name : Help Desk Manager
    Vendor Name : HDI
    Q&A : 176 Real Questions

    HD0-300 certification exam coaching got to be this clean.
    ive been using the killexams.com for some time to all my tests. remaining week, I surpassed with a amazing score in theHD0-300 exam by way of the use of the Q&A observe resources. I had some doubts on subjects, but the fabric cleared all my doubts. ive without problems found the answer for all my doubts and issues. thank you for providing me the solid and dependable cloth. its miles the quality product as I realize.


    surprised to peer HD0-300 real exam questions!
    HD0-300 questions from killexams.Com are incredible, and replicate exactly what check center gives you at the HD0-300 examination. I loved the whole thing approximately the killexams.Com training fabric. I passed with over eighty%.


    it's far splendid to have HD0-300 actual test questions.
    Started preparing for the tough HD0-300 exam using the heavy and voluminous study books. But failed to crack the tough topics and got panicked. I was about to drop the exam when somebody referred to me the dump by killexams. It was really easy to read and the fact that I could memorize all in a short time, removed all my apprehensions. Could crack 67 questions in just 76 minutes and got a big 85 marks. Felt indebted to killexams.com for making my day.


    discovered an genuine source for actual HD0-300 exam questions.
    id take a privilege to mention Many Many thanks to all team contributors of killexams.com for supplying this sort ofsplendid platform made to be had to us. With the assist of the net questions and caselets, ive effectively cleared my HD0-300 certification with eighty one% marks. It changed into certainly useful to apprehend the sort and styles of questions and causes supplied for solutions made my concepts crystal clear. thank you for all the assist and keep doing it. all of the finekillexams.


    am i able to locate real Q&A state-of-the-art HD0-300 exam?
    passed the HD0-300 exam with 99% marks. awesome! thinking about most effective 15 days education time. All credit score goes to the question & answer by way of killexams. Its great material made training so smooth that I may want to even understand the hard subjects cozy. thanks a lot, killexams.com for offering us such an clean and powerful observe manual. wish your team maintain on developing greater of such courses for other IT certification exams.


    it is unbelieveable, but HD0-300 dumps are availabe right here.
    The killexams.com Questions & solutions made me effective enough to break up this examination. I endeavored 90/ninety five questions in due time and exceeded effectively. I never considered passing. a lot obliged killexams.com for help me in passing the HD0-300. With a complete time paintings and an authentic diploma readiness aspect by way of side made me greatly occupied to equip myself for the HD0-300 exam. by one method or every other I came to reflect onconsideration on killexams.


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    HD0-300 Exam was my goal for this year. A very long New Years resolution to put it in full HD0-300 . I actually thought that studying for this exam, preparing to pass and sitting the HD0-300 exam would be just as crazy as it sounds. Thankfully, I found some reviews of killexams.com online and decided to use it. It ended up being totally worth it as the bundle had included every question I got on the HD0-300 exam. I passed the HD0-300 totally stress-free and came out of the testing center satisfied and relaxed. Definitely worth the money, I think this is the best exam experience possible.


    Download and Try out these real HD0-300 question bank.
    Passing the HD0-300 exam grow to be quite hard for me till i was brought with the question & answer by way of killexams. Some of the subjects appeared very hard to me. Attempted plenty to observe the books, but failed as time become quick. In the end, the sell off helped me recognize the topics and wrap up my steerage in 10 days time. Tremendous manual, killexams. My heartfelt thanks to you.


    No supply is greater proper than this HD0-300 source.
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    Help Desk Manager

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    Five Ways Data Can Help Prevent Major Incidents | killexams.com real questions and Pass4sure dumps

    Regardless of how hard you try, major incidents will occur. How you use major incident data will determine how much of an impact an incident will have on your business, your customers, and your revenue. The last step that should be in your MIM process is arguably the most important: prevention.

    However, your organization can affect how often major incidents occur and how impactful they are. All the mitigating actions you take come down to collecting, sharing, and using data effectively.

    How you use data has a fundamental impact on five key activities:

  • Recognize and respond.
  • Triage and restore.
  • Resolve.
  • Collect information and review.
  • Prevent.
  • Recognize and Respond

    We define a major incident as one that affects customers and their ability to get work done. There is no industry standard for identifying a major incident. In general, you're looking for incidents that have the following characteristics:

  • Urgent: the problem will affect deadlines or meeting client expectations.
  • High impact: the problem will have a negative impact on business operations.
  • Severe: the problem will have severe repercussions for users and customers.
  • In most large organizations, the people in the NOC or at the service desk are inundated with alerts and notifications. Most of them are routine and many are redundant, so it's easy for something more important or sinister to slip through the cracks.

    So it's important to identify which data points to focus on and to automate collection and correlation of alerts and events from all your monitoring systems. You can use a manager tool like Moogsoft to help with these functions. Correlating data from your monitoring systems as early as possible can help you recognize trends before they can affect customers.

    By integrating your collaboration platform with your monitoring and MOM tools, you can help your front-line staff alert the service desk and incident resolution teams earlier. You can both reduce the number of major incidents and start triage more quickly.

    xMatters uses deep two-way integrations based on REST API calls to move key data between systems. So when xMatters moves monitoring data into a service desk notification, it also keeps a record of that transaction for permanent storage in the service desk.

    Triage and Restore

    Getting alerts out to resolution teams as early in the process is crucial. In fact, when xMatters surveyed more than 760 IT professionals on major incidents in 2018, they indicated that 41% can engage the right people within five minutes.

    Major incident resolution is extremely complex. It requires:

  • The participation of a group of experts and stakeholders.
  • Data that is collected from a variety of sources.
  • Communicating to stakeholders without delaying the resolution process.
  • A documented procedure to coordinate all the people and steps in the process.
  • Quick actions in the first minutes of discovery can have a big impact because every second counts. In a 2015 survey, most respondents indicated that an outage started to affect customers within 15 minutes, so have a process in place and automate as much of it as makes sense. It's almost impossible to overstate how important these initial actions are.

    That's why the xMatters integrations with monitoring tools and service desks like ServiceNow include the ability to automatically pull key major incident data from monitoring events into the service desk and then into notifications to resolution teams. Helping teams hit the ground running can save crucial minutes during the early stages of triage.

    Major incident data can be shared again if additional people are required to join the resolution effort. Again, xMatters preserves all the steps in the system of record for post-incident review.

    Meanwhile, customers and other stakeholders will ask for status updates. xMatters provides a less technical alert template for stakeholders who are not part of the resolution effort. An integration with Statuspage also provides a self-service status web page for any stakeholder.

    Resolve

    After the triage reveals the cause of the problem, teams can resolve the issue and restore service. Once that's done, they must let customers and other stakeholders know as soon as possible.

    When an incident manager closes an issue in xMatters, they can also automatically update Statuspage to let people know before sending notifications to them.

    Once all services have been restored, organizations can begin work on the bigger project: identifying and resolving the primary cause of the incident. Often the service outage or degradation itself is just a symptom or byproduct.

    Collect Information and Review

    The resolution process includes data collection, chat conversations, phone calls, resolution activities, and testing to confirm the restoration of services. Typically, once service is restored and the post-event review has been performed, those activities are purged and any record of activities disappears.

    xMatters preserves a record of activities, including entire chat transcripts, in service desks like Cherwell and in issue resolution tools like Jira. Armed with this knowledge, teams can understand what they did right (or less right) and assess their overall performance.

    Even better, they can review specific data points and prepare to do better the next time by:

  • Producing or updating playbooks.
  • Identifying common problem areas with previous issues.
  • Keeping important data as knowledge repositories.
  • Keeping a log of knowledge and best practices for future issues.
  • Prevent

    Now we complete the circle.

    All this knowledge, correlated with larger trends, can help your teams not just respond better but prevent new major incidents.

  • Document the indicators of a possible critical event, and you can help teams prevent a minor issue from becoming a major incident.
  • Automate some common thresholds into monitoring systems, and improve the accuracy of future alerts.
  • Provide effective response options in alerts, like starting a conference call, opening a Jira issue, or starting a Slack channel.
  • Collect diagnostic and impact data from your systems to support management activities such as root cause analysis. From there, you can define the preventative actions you'll need to take to help block the same incident from happening again.

    Your incident management team shouldn't be thinking about data collection before a major incident is resolved. It takes their attention away from their main objective, which is service restoration, and could delay getting operations back to normal.

    You can avoid this problem by identifying the data you need to collect to do problem management before a major incident starts. The result will be that your team can focus on restoration, and use a checklist to collect the needed data along the way.

    When you automate data collection, you'll be able to restore service faster by eliminating manual tasks. And, you'll be able to store major incident data online and use it to plan for prevention. 

    Topics:

    big data ,data collection ,incident management ,data security ,predictive analytics


    New service saves times and increases convenience | killexams.com real questions and Pass4sure dumps

    GATTON grocery shoppers can have their weekly food shop bagged and paid for without even lifting a cereal box from the shelf with Coles launching a Click&Collect service.

    The new online initiative saves customers from manoeuvring trolleys down a busy grocery aisle with online orders available for pick up from the service desk.

    Coles Gatton Store Manager Ray Holmes said the service provided customers with a convenient and easy online alternative to traditional grocery shopping.

    "We know demand for online shopping in Gatton is high, particularly for families and those who lead busy lifestyles,” Mr Holmes said.

    "We're expanding our online offer to meet this demand, and provide a convenient and easy shopping experience for our customers.”

    Since launching on October 4, team members have collected up to 50 orders a week, but the service has the potential to collect up to 350.

    The initiative has also created 11 news jobs in the community, with team members being employed and trained to fulfil the expected demand.

    When ordering groceries online, customers can select from a range of pick-up times, with personal shoppers hand packing their order from the stores.

    By 2019, Coles is aiming to offer all customers an option of collecting their online shopping at any one of its 800 supermarkets and 700 Coles Express sites across Australia.


    Day in the Life: Kristjan the university project manager | killexams.com real questions and Pass4sure dumps

    My current living situation can be defined as a Bermuda Triangle. I live in Tallinn, work in Narva and my employer's main office is situated in Tartu. In other words, at least eight hours a week I'm behind the wheel, driving between these three points — usually to Narva on Sunday night, Tartu on Thursday, and via Tartu home to Tallinn on Friday night. I don't have any children, but I have a cat that has to put up with all of this. Thankfully the cat has adoptive parents of sorts to help.

    On mornings I don't have to drive anywhere, or be anywhere by a certain time, I usually wake up around 7:30, 8 in the morning. And coffee and reading Postimees is a daily morning ritual. I make a point not to watch TV before work, which means I am one less viewer for various morning programmes.

    My next step is checking my work email so that I can quickly respond to any fires, so to speak, that have cropped up.

    I am a project manager at Narva College, although I actually earned my master's in law. I started out managing small projects in Estonia, but by now, heading into my eighth year, I am already cooperating with partners across Europe, Central Asia and the US. How I ended up in this job after studying law is a bit of a long story.

    Sometime in 2004, I met a young woman by the name of Katri Raik at a local joint in Narva. I was a novice public servant at the time, and didn't have many friends in this city. Over time we became good friends, and so we have remained since. When I returned to Estonia in spring 2011 after a stint in Australia, attracted by Estonia's "Bringing Talents Home" ("Talendid koju!") programme, I was very optimistic that with my experience, finding a job in the homeland would be no problem at all. Go figure, though — it was. Excuses included that in my time abroad I had become estranged from life in Estonia and I didn't understand how things worked here anymore, my skills were outdated and so on.

    With no other options left, I tried my hand at bartending, and when my friend Katri stopped by the bar where I worked, she decidedly told me that now I would come to Narva. And so a month later I began working at Narva College.

    Some of my most memorable experiences in connection with my job at the college involve three trips to the Sakha Republic (Yakutia) in Siberia, and a three-day trip down the Lena River. I have gone dogsledding in the dead of winter and understood firsthand that -45C is completely tolerable compared to +30C in the same area. I have driven a Jeep from Dushanbe to the Pamir Mountains in Tajikistan, stopping to repair the vehicle and then wait for a replacement car. I have actually had plenty of such experiences, ending up in places you never would end up as a tourist.

    Out of juice

    But my everyday work during the busy season in particular is decidedly less dramatic. The high season in my job is from April through August, which also means no holidays for me over the summer. I actually love that, though; I really love that all of my colleagues are away on holidays, so there is nobody in the building but me, an attendant, and my university students. No colleagues around to ask me to do anything, no difficult concerns, nobody needs anything from you.

    Of course, it's another story altogether with the students and their babysitters. I usually get my first call of the day around 8:30 in the morning because someone's omelette was cold or they ran out of apple juice. I in turn then call the café manager, who, upon seeing that it's me calling, is already out the door and on their way to the café themselves.

    By no later than 11 in the morning, some lecture hall is out of chalk or paper or something, and something always comes up at lunch. After lunch it's a new round of issues, as the ventilation system is weak, which means it's hot, and everyone ends up sleepy, and this building is just not conducive at all to any kind of learning. And so on. The best nights, typically on Fridays, when I'm nowhere near Narva, involve a late-night phone call with tech support at Telia because the internet at Narva College has stopped working.

    The two months when our summer students themselves are in Narva are not boring, and every day involves something good, and something not so good. I personally ascribe to the attitude that it's not worth dwelling on the bad, however, and you should focus on the good.

    By mid-August, I and the others are nonetheless so completely exhausted from this constant stress that as we part ways at the end of the summer, we agree that we will "rest" for the next two months, because the whole planning cycle for the following summer begins in November already.

    Too much left to the last minute

    On that note, I have one major complaint — about the way events are organised and marketed in Estonia. It is unbelievable that by March of any given year, there is still little information available about what is going on that very same summer in Estonia. And if there is anything, then it's only in Estonian — I need it in English, because my partners and students don't all speak Estonian, or even Russian. And then I'm in a jam planning next summer's programme, because my partners want a rough draft of the cultural programme already and the only dates that are set are pretty much the Song Festival, Viljandi Folk and Tartu Hanseatic Days, which naturally all fall on the same weekend or something. And this is despite unreal amounts of money being thrown at various sites that are purportedly dedicated to compiling and promoting these events.

    I understand that by May or so, everything has fallen into place and the info is available, but it's too little, too late — nobody is booking plane tickets from the US to Estonia at the last minute. And they say we're developing and promoting tourism to Estonia. Now this bothers me. A lot.

    Another thing that bothers me is how some people rush to do a lot of work at the last minute, or in the months leading up to the holidays. I know this is a generalisation, and there are plenty of people who work hard every day, and are more successful as a result. But I have seen cases where someone will work like a dog for two months ahead of a one-month holiday. Or send emails with burning questions at 16:45 on a Friday.

    Overall, though, I like my job. If I didn't, I wouldn't be doing it. If you stop liking your job, it's time to look for a new challenge; there's no point in torturing yourself or your employer by staying in a job you don't like.

    I love the freedom my job grants me, both in terms of work schedule, lifestyle as well as opportunities to achieve results. I do think I am at a point where I could never go back to a 9-to-5 anymore; I tried it at one point, and this strict sort of schedule just didn't work for me.

    From baker to project manager

    I was born in Tallinn, but half of my childhood was spent at my grandmother's in Kunda, halfway between Tallinn and Narva. My parents enthusiastically began running a farm in 1990, and so we moved there from Tallinn. The phase understandably passed, however, and five years later I was back in Tallinn, where I remained until my first stint living in Narva.

    As a child I took the bus to school from a stop located 3 km from home. It was pretty annoying having to travel that far every day just to take the bus, but what else could you do? I was at least able to ride my bike there, which also counted as exercise. I was also kept busy with work around the farm, which meant that any free time was precious, especially come summer, when the village was filled with parents and children on holiday. Our village had at least a dozen or so kids with whom I was able to play, bike around and do stupid things with. I have no idea if anything goes on there in summer anymore.

    I wanted to grow up to be a train driver. I could spend hours at and around Baltic Station in Tallinn, staring at the trains and locomotives there. To this day, I still watch trainspotting videos when stressed — it helps. I have also been deeply influenced by Sergei Prokofiev's ballet "Romeo and Juliet" and Mikhail Bulgakov's "The Master and Margarita."

    In 1996, I was hired as a baker at Fazer. Can you imagine a completely inexperienced guy being hired by a bakery at 18 and then, after some time, being left to work alone overnight, solely responsible for the entire company's bread production? Nonetheless, the plan was for the company to send me to school after I had completed my conscription duty, and I would remain with them. But life throws its own curveballs.

    The Estonian Defence Forces (EDF) worked its own magic. I ended up working as an assistant chef — and that's one more thing that nobody could likely imagine, that the troops and conscripts are being fed by one of their own. My boss there was a straight-talking Russian woman named Olga, who more or less forbade me from going back to become a baker and convinced me to become a policeman instead. And so it went. And I remained with the EDF for ten years.

    I don't regret any one of these — neither my dreams to become a train driver nor those of baking bread or chasing bad guys. It is, ironically, a project manager that I never expected to become.

    I actually strongly believe that there is no point in wasting energy on hand-wringing over one's past. Unless, of course, you have some kind of magical powers to change the past, which you probably don't. That doesn't mean you should forget about it, but there is absolutely no point in wasting your time regretting anything. What's done is done.

    Changing self, changing city

    On that note, I don't believe the common phrase that "You haven't changed at all." Certainly you have, it just takes more to notice any changes than one evening with old classmates or friends you haven't seen in a long time. Your core self remains the same, of course, but other aspects change. 20-year-old me certainly didn't know everything that I know today. And to claim that all of that wouldn't change a person is simply naive.

    Over the years I have grown more self-critical, and sometimes I get really sarcastic. Sometimes you just have to say things outright too — that something is just stupid. In the best case. Sometimes something is idiotic too. I can't stand speaking indirectly for too long. That being said, I have also become more patient, as patience is a requirement in working together with and managing other people. Ohhh is it necessary.

    Still, if childhood-me and current-me were to to meet today, I think each of us would tell the other, "Not bad at all, old chap, not bad at all!"

    Narva has changed over the years as well. When I first came here in 2002, there were no "markets" here of any kind — no minimarkets, no supermarkets, no hypermarkets. The grocery store was located in the basement of a 9-storey building, where the Soviet-era cash register was manned by a grumpy lady with overbleached hair. No "Hello," no "Thank you," and you just felt like you had to apologise just for coming into the store.

    The only more or less decent store was the Konsum supermarket at Astri Shopping Centre. But there was no cinema, no bookstore, speak nothing of clothes shops. The clothing situation was altogether hopeless in Narva; the stuff being offered was some kind of cheap garbage brought over from Russia. You got by speaking Estonian only at EMT and Statoil filling stations, and maybe at a couple of R-Kiosk convenience stores. But the streets were clean in the summer, at least, and there were flowers everywhere — so it was much prettier than in Tallinn.

    But now — retail is booming, you can get by with basic Estonian everywhere, and there's a cinema and a bookstore. The Open Stage will soon be opened in Narva as well. If we could only just get the street lights and the green wave of traffic lights figured out...

    Fewer strategies, more actual work

    There are some things I wish would change about life and work in Estonia in general, however. First of all, priorities, priorities, priorities! You cannot force things onto other people that you yourself do not approve of. Work on getting your own life together and spend your energy on improving that before starting to teach others about how to live their own. If you have enough time to complain in online forums about some kind of sixth-rate problems or moan in general about how terrible everything is, surely then everything in that person's own life is going well? Like, don't they have anything else to worry about?

    I think entrepreneurs are on the right track when they talk about how there's no productivity and no value added. But there can't be if you have too many processes that require many employees and half of said employees are spending days at a time on social media and are, by the way, the loudest complainers about how employers are the devil.

    I personally don't believe, for example, that anything would change significantly in Estonia's education system if one third of teachers were fired, or in the government if one third of officials were let go. Unfortunately, however, so many regulations and processes have been introduced that they alone already kill off any initiative to do things more effectively from the get-go. How many people are needed to sign a contract? How many? In my experience, the answer is currently six — me, my immediate superior, my immediate superior's immediate superior, an attorney, a coordinator and the signee. And this doesn't even take into account the same process going on at the other end. Does all of this endless coordination result in a better contract? Does anything improve as a result? Hardly — a contract is still ultimately just a contract.

    All these development strategies, plans, self-assessments and other such things too. Pages upon pages of text are produced that don't interest anyone and aren't read by anyone, but hours of work by dozens of people have gone into it and some controller somewhere is certainly happy now. The question remains, however — what good have these done? Certainly less good than if these same people were to have spent all of that time addressing actual topical issues. And I'm sorry for all the time I have to spend on all of these measures, input-output indicators and other such things in my own work.

    Leisure time

    Some people take time after work to go running or hit the gym. I haven't worked out in some seven years at least. My desire to do so just kind of disappeared, and I just can't seem to get back on track. And I know any cardiologists reading this are already clutching their heads, thinking, "Man, you can't do that." But I won't even start promising to start improving myself in that regard. It's like quitting smoking — you can't force anyone to, they have to decide themselves to make that change.

    What I do after work is look up some film to watch, read, or get together with friends. In Narva, the last of these is usually on Thursday nights, when our little gang, codename "Northern Yard Club" meets and talks about their past week.

    My days off are similar, to an extent. I'm either at home, together with friends or travelling somewhere, either within Estonia or in another nearby country. If it's been an especially communication-heavy week, I tend to decompress from it by just lying on the couch in complete silence, not making a sound, with the Simpsons or some classical music on in the background.

    I want a new flat, but I'm very picky, because the majority of places being offered are either overpriced shacks or located somewhere really remote. I don't want to be that person who voluntarily bought a flat or house somewhere like Jüri or Peetri and then spends every day sitting in their car in the traffic jam in Ülemiste on their way into and out of Tallinn.

    Summer 2019 is ahead, but I have three weeks of holidays to look forward to before that. I'll be going somehere far away, at least four time zones away from Estonia, which will ensure that nobody can make me do anything while I'm gone.

    If there were one thing I could change about my current living arrangements, I would make Tallinn my home base. Then I could build up normal relationships with my Tallinn friends again; having been in Narva for so long, everyone knows they can't rely on me when making plans, because something always comes up and my schedule changes.

    But I don't live in an ideal world, and it's unlikely that I'll be awaited with open arms by some employer in Tallinn. At the end of the day, however, the two cities are only 212 km apart, which is further than Helsinki, but it takes just as long to get there.

    -

    Day in the Life is a new weekly series by ERR News telling the stories of everyday Estonians, their livelihoods, and their lives. If you know someone whose story you feel should be told, email us at news@err.ee.

    Download the ERR News app for Android and iOS now and never miss an update!



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