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QQ0-200 - HDI Qualified Help Desk Senior Analyst - Dump Information

Vendor : HDI
Exam Code : QQ0-200
Exam Name : HDI Qualified Help Desk Senior Analyst
Questions and Answers : 138 Q & A
Updated On : December 14, 2018
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QQ0-200 HDI Qualified Help Desk Senior Analyst

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QQ0-200 exam Dumps Source : HDI Qualified Help Desk Senior Analyst

Test Code : QQ0-200
Test Name : HDI Qualified Help Desk Senior Analyst
Vendor Name : HDI
Q&A : 138 Real Questions

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HDI HDI Qualified Help Desk

more than 35 Exhibitors Announce New products, capabilities, Demonstrations & extra at HDI 2018 convention and Expo | killexams.com Real Questions and Pass4sure dumps

April 03, 2018 09:00 ET | supply: HDI18

COLORADO SPRINGS, Colo., April 03, 2018 (GLOBE NEWSWIRE) -- HDI, the leading membership affiliation and certification body for provider and assist gurus, these days reveals announcements from more than 35 corporations exhibiting at HDI 2018 convention & Expo. each company will showcase their latest improvements in the Expo corridor Tuesday - Thursday of the event, providing attendees with the interesting possibility to receive an unique seem to be on the new applied sciences impacting the carrier and aid business.

HDI 2018 conference & Expo will take area April 10–13, 2018 at the MGM Grand in Las Vegas, NV. For more assistance. And to register, consult with: HDIConference.com  

“each and every yr, HDI creates an area for carriers to exhibit their latest solutions, featuring an opportunity for each attendees and exhibitors to make constructive business connections,” stated pleasure Sobhani, group experience Director, HDI. “HDI exhibitors play a key position within the evolution of the carrier and help industry, and we're excited to look their innovations in motion in the Expo hall.”

HDI 2018 convention & Expo Exhibitor information:

superior application items group, Inc. (ASPG) (booth 628) will show off the latest edition and lines of ReACT, the main self-carrier business password reset and synchronization answer. Demos will be held on Wednesday in Room 107 [near General Session/Registration area] at 1:30pm and seven:45pm.

AISERA (booth 330) will showcase a disruptive and an easy to use AI-driven next era service administration answer developed for Multi-Cloud. cease through to look how this answer can increase your agent productivity and empower your clients.

Alemba (sales space 706) will exhibit the latest version of their vFire ITSM device. This unlock includes a new resource manager function that allows managers to useful resource team of workers in accordance with availability and ability sets to maximize their crew efficiency. extra new performance contains an updated vFire app and a new trend interface.

Atlassian (sales space 519) will show off Jira provider Desk, a fantastically simple service desk that’s easy to use, primary to setup, and has every thing you want for IT support and client service. stop through the booth to study why Jira service Desk is identified as a leader in service desk application by using G2Crowd.

Avatier (booth 513) will showcase Avatier id anyplace, which includes Lifecycle and Password management, SSO, and entry Governance. it's in accordance with the Docker platform, making it the most moveable, scalable and secure id administration answer in the marketplace. Docker container allows this solution to run any place: on cloud, on-premise or a private cloud.

Axios systems (sales space 401) will showcase elements from the upcoming unencumber of its leading ITSM answer, assyst, as smartly as the effective capabilities of its built-in Asset Discovery (assystITOM) performance to help manipulate features, property and guide in a single healthy-for-intention utility.

Bomgar (sales space 501) bought Lieberman utility in February 2018 and will showcase the fast commercial enterprise protection (red) id administration answer. With seamless integrations for Bomgar far off aid and Bomgar Privileged entry, crimson IM enables agencies to discover, manage, and protect privileged credentials whereas simultaneously identifying and neutralizing attacks

BOSS solutions (sales space 625) will exhibit its award winning ITIL/ITSM solutions, BOSSDesk on the cloud and the brand new and completely redesigned on-premise answer BOSS help relevant. both are thoughtfully designed, have the ultimate consumer-friendly interface, and include a service Catalog and different advanced capabilities that provide the greatest ROI within the industry.

BrainStorm (sales space 623) will exhibit their clever discovering platform, QuickHelp™, that offers loads of customized, crucial discovering content in a single effortless-to-use platform. Leveraging computing device researching, gamification, and evaluation tools, QuickHelp™ makes it possible for groups to do extra with their Microsoft technology through making even essentially the most exchange-resistant consumer savvy with their software.

Cherwell utility (booth 601) will preview Cherwell project Portfolio management (PPM), an answer for companies trying to mature existing PPM strategies or for these the use of simplest a element of legacy solutions. Cherwell PPM will unify and simplify assignment monitoring and reporting tactics, enabling centralized demand management and effective aid utilization.

CITSmart (sales space four hundred) will showcase its new business administration gadget which brings collectively ESM, ITSM & BPM and additionally demonstrate new elements in its built-in features answer: ANUVA skills Portal and NEURO - a codeless device with quick customization and integration with different purposes no matter if legacy or domestic grown.

DriveSavers, Inc. (booth 618) will unlock a brand new White Paper on Cybersecurity and statistics Loss Vulnerability. they're going to talk about new information safety regulations, charges of a data breach, a way to mitigate the cybersecurity probability by vetting your third-birthday celebration vendors accurately and the vulnerabilities of third birthday party information healing providers.

EasyVista (sales space 613) will showcase its new product, EV Self aid. Surpassing limits of the common capabilities base, it can provide guidance via an interactive event that empowers users to support themselves, decreasing provider desk calls through 30%. EasyVista will also preview the brand new liberate of its ITSM platform, EV carrier supervisor.

Freshservice (booth 413) will showcase the latest feature - the Workflow Automator, that helps provider desk admins to create automation workflows using an intuitive drag and drop interface. This characteristic will allow you to create elementary, amazing workflows to route tickets, streamline HR requests, on-board new employees, supervisor approvals and extra.

GeoFluent with the aid of Lionbridge (sales space 428) is excited to introduce GeoFluent Interpreter Direct, a suite of 4 technological advances that streamline multilingual voice interactions for carrier Desks. Interpreter Direct ensures that two people who speak distinctive languages are in no way interacting without an interpreter, improving the consumer journey, cutting back consumer effort, and saving agent's time.

clever shelling out options (booth 316) will exhibit its deliver Dispensers and Lockers that give personnel with quick, self-carrier entry to tech add-ons and materials. IDS now presents deliver Lockers with powered booths (shops / CAT5 Ethernet) to ensure laptops, pills, smartphones, and rechargeable handheld property are totally charged when the user accesses the machine.

Ivanti (booth 300) will showcase the addition of cloud-based mostly synthetic intelligence (AI) Hub and Bot apps to its ITSM portfolio, together with the newly released support Desk necessities. These new apps make support desk requests more conversational and intuitive whereas working to lower aid and service desk useful resource engagement.

Jabra (booth 624) will reveal its latest enterprise product and the realm's first knowledgeable UC-certified instant earbuds, the Jabra Evolve 75e. The Jabra Evolve 75e are Skype for enterprise licensed, offer active Noise Cancelling and have 14 hours of battery existence to support productiveness on-the-go.

Kaseya (sales space 322) will show off its cloud-based mostly IT administration and security utility at HDI 2018. This software allows for businesses to correctly manage and cozy IT in an effort to pressure IT service and business success.

ManageEngine (booth 607) will show off their quick-beginning commercial enterprise provider desk that allows for organizations to set-up enjoyable provider desk cases within 60 seconds. Attendees can also take a look at the visible trade workflow builder that simplifies IT trade administration and the customized moves that empower IT team of workers with unrestricted extensibility.

Micro focus (sales space 418) is providing provider administration Automation X, a totally computerized, engaging carrier management adventure that saves you money. in accordance with analytics and computer researching with a fully multi-tenant structure, SMA-X is developed on the contemporary, containerized ITOM platform and runs in cloud and on premise.

MSPWorx (booth 313) will exhibit its residing the Managed ITSM dream. This huge ITSM offering contains ServiceNow as a provider through their personal GrandCentral, enabling groups of all sizes the ability to have a real ITSM device. they are going to also showcase their remote equipment administration provider, enabling ServiceNow consumers to get more from their funding.

Noble techniques (booth 301) proclaims the acquisition of FidoTrack, a provider of cloud gamification solutions for name facilities. Noble might be re-branding its items as Noble® Gamification and should show off how this gamification application helps enhance worker engagement, build productiveness and cut back attrition throughout the everyday spectrum of agents inside the modern-day call center.

PST Migrator with the aid of LAE software (booth 318) will showcase their automatic answer to migrating Microsoft Outlook PST information into workplace 365 at HDI 2018. This solution permits groups to with ease eradicate the complications associated with Outlook (PST) facts data.

RealVNC (booth 308) will debut the latest edition of its cozy VNC connect far flung access software. With decades of experience, this software is used by means of thousands of IT experts around the world. they will also share the roadmap for integration partnerships with leading support desk and repair desk answer providers.

Samanage (sales space 507) will show how synthetic intelligence and desktop learning can create an “worker first” mentality with the aid of analyzing your previous ticket developments and suggesting category and subcategories to requesters. riding improved productive via smarter capabilities, tickets are becoming directly to the discipline be counted experts and resolved quicker.

Sennheiser (sales space 721) will showcase our headsets and conferencing methods at HDI 2018, that are designed to create probably the most natural, relaxed listening journey possible for each person involved within the dialog. stop by means of the sales space to event TeamConnect instant, the MB 660 and a host of our different top rate enterprise conversation offerings.

Splashtop (booth 719) will show off the newest in faraway help expertise for technical help professionals together with iOS and Android reside display access with Splashtop SOS, a brief far flung guide device. they are going to also preview new Splashtop remote assist top class version and unattended far flung access to Android and IoT gadgets.

StrataCom (sales space 304) will spotlight its IT carrier management knowledgeable services and consulting expertise for enterprise-level shoppers at HDI 2018, including tool implementation, roadmap planning, ITIL system consulting, staff augmentation and extra.

SysAid (sales space 718) will showcase its centralized carrier desk constructed exclusively to assist get to the bottom of tickets fast, and may provide reside demos of proven tips on how to reduce MTTR (suggest time to restore) that reduces prices inside an integrated, one-screen solution.

T-Metrics, Inc. (sales space 325) will showcase its TM-Cloud Contact core for offering client voice, e-mail, video, chat, SMS, and social media interactions to agents. they are going to also exhibit their real-time supervisory dashboards, reports equipment, and intuitive administrative equipment that provide superior capabilities and metrics that enrich service tiers and enhance the consumer event.

TeamDynamix (sales space 620) proclaims findings from its survey of higher education leaders about IT Maturity. There’s accelerated emphasis on combining ITSM and PPM on a single platform, which is more effective to manipulate and less demanding for users. TeamDynamix explains how its platform helps bigger Ed more advantageous control substances and personnel.

TeamViewer (sales space 512) will show the latest edition of its award-profitable far flung access and aid application, specializing in how helpdesk managers can greater straight away and accurately shut tickets. TeamViewer now integrates quite simply inside most helpdesk and ITSM systems and might entry all kinds of desktops, servers, cellular and IoT gadgets.

TOPdesk (booth 419) will showcase its integrated Kanban board to its invariably deployed carrier management answer. The Kanban board is a huge step for ITSM, enabling teams to be capable of work in a more agile method devoid of the want for extra tooling.

UJET (sales space 324) will show off its true-time communications platform that makes it convenient for purchasers and businesses to instantly connect in an effort to resolve complications sooner. they are going to exhibit how these systems can enrich call core efficiency, raise the customer experience, and supply more repeat company.

Upland software (booth 329) will showcase its RightAnswers expertise administration (KM) platform. The award-successful capabilities management application centralizes capabilities during the business and promotes talents sharing to raise IT assist. RightAnswers is the handiest knowledge management utility it truly is advantage-based carrier (KCS) validated v6.

Register for HDI 2018To register for the HDI 2018 convention & Expo, please talk over with: HDIConference.com

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About HDIFounded in 1989, HDI is the primary membership association and certification body created for the service and support business. since then, HDI has remained the supply for expert construction by way of offering the elements necessary to promote corporation-large success through exquisite client service. We try this by facilitating collaboration and networking, internet hosting acclaimed conferences and routine, producing trendy publications and analysis, certifying and working towards lots of authorities every yr, and connecting solution suppliers with practitioners. be taught more at www.ThinkHDI.com.  HDI is equipped by way of UBM plc. UBM is the largest pure-play B2B movements organizer on the earth. Our 3,750+ individuals, based in additional than 20 countries, serve greater than 50 distinctive sectors. Our deep expertise and keenness for these sectors permit us to create positive experiences which permit our shoppers to be triumphant. Please talk over with www.ubm.com for the latest information and advice about UBM.

Media Contact:Heather DonnerHDIPR@ubm.com(415) 947-6109

 


HDI, CompTIA and Microsoft Collaborate to promote Complementary Certifications focused on enhancing IT carrier and help competencies | killexams.com Real Questions and Pass4sure dumps

CHICAGO, Sept. 13, 2004 — HDI, the world’s biggest membership association for IT provider and support experts and the premier tender skill certification body for the industry; CompTIA, the Computing know-how trade association; and Microsoft Corp., the main company of technical knowledge certification for the IT trade, today introduced they are taking part to promote the merits of mixing their respective certifications. collectively, CompTIA’s A+ ® certification for notebook provider and help technicians, HDI’s consumer aid expert (CSS) or aid Desk Analyst (HDA) certification ranges, and the Microsoft® certified laptop help Technician (MCDST) certification build on one yet another to give a perfect certification direction for entry-stage IT provider and guide professionals, and will help them enhance their career course. The announcement became made on the HDI college practising experience held Sept. 13–17 on the Palmer condo in Chicago.

In each small and large company environments, where notebook protection and troubleshooting are crucial competencies, making certain that front-line aid desk employees are informed and licensed in each technical and service abilities helps convey each sooner resolution times and a much better level of consumer delight. This mixture of talents outcomes in superior ROI for the company.

“as the biggest developer of seller-impartial IT certification tests globally, CompTIA recognizes very naturally the need for IT experts to display their capabilities and abilities via certification,” mentioned Bob Sartor, director, trade and consumer classes, DHL counsel systems (Americas) Inc. and chair of the board of directors, CompTIA. “We additionally admire the expanding significance to common business operations of nontechnical skills corresponding to lively listening and the seize of knowledge all through calls. by means of working with HDI and Microsoft to promote the merits of our certifications, we are able to vastly boost the capability of entrance-line technical support experts to do their jobs at the optimum stages of efficiency.”

“With a big element of the area’s groups running Microsoft software, MCDST is completely crucial because it makes a speciality of aiding key applied sciences on the corporate computing device–peculiarly, home windows® XP and Microsoft workplace,” stated Al Valvano, supervisor of the discovering certification program at Microsoft. “however managers understand that to effectively leverage their aid desk’s abilities and abilities across the firm, they need to couple that talents of technology with smooth talents.”

“in order for the support middle to develop into more strategic to the corporation as a whole, it has to deliver exemplary carrier on all ranges: from technical troubleshooting to displaying empathy to consumers. These ability units are totally complementary, so it made excellent sense for us to be a part of with CompTIA in teaching experts and their employers in regards to the need for each types of certifications,” added Ron Muns, CEO, HDI.

About CompTIA’s A+ Certification

The A+ Certification is a world industry credential that validates the potential of computing device service and aid technicians who have an equal of 500 hours of arms-on journey. primary hardware and application carriers, distributors and VARs settle for CompTIA A+ as the commonplace in basis-stage, dealer-neutral certification for provider and help desk technicians. the two exams that make up the certification cover a huge range of hardware and utility applied sciences, however don't seem to be bound to any seller-particular products. The competencies and skills measured via the CompTIA A+ assessments had been derived from an industrywide and worldwide job task evaluation. thus far, greater than 600,000 people have got CompTIA A+ certification.

About Microsoft’s MCDST Certification

The Microsoft certified computing device support Technician (MCDST) credential helps set the competency stage of support desk body of workers on the Microsoft windows XP operating device and the purposes that run on it via specializing in analysis and evaluation of end-consumer incident requests. more counsel about the MCDST can be discovered at http://www.microsoft.com/gaining knowledge of/mcp/mcdst/ .

About HDI’s CSS and HDA Certifications

The HDI consumer aid expert (CSS) Certification is targeted to individuals wishing to qualify to work in a consumer assist middle/support desk environment. HDI-licensed consumer aid consultants were tested to be sure they meet the required standards for providing unsurpassed client provider. The HDI aid Desk Analyst (HDA) Certification training program gives support desk and guide center specialists with the tools, strategies and skills to achieve success as entrance-line analysts, to leverage career building alternatives, and to bear in mind the difference between guide operations that only feature as a company unit and people that make a good have an effect on on the organization as an entire. With HDI’s HDA Certification practicing, help professionals are empowered to radically change the aid operation from a value center right into a productivity center that enhances the corporation’s standard effectiveness. more tips about these classes and certifications may also be found at: http://www.thinkhdi.com/certification/individualCertification/ .

About CompTIA

CompTIA is a worldwide alternate association representing the company interests of the counsel expertise industry. For greater than 22 years CompTIA has offered analysis, networking and partnering opportunities to its 20,000 members in 89 international locations. The association is concerned in developing requirements and top-rated practices, and influencing the political, financial and tutorial arenas that impact IT international. extra suggestions is at www.comptia.org .

About Microsoft

founded in 1975, Microsoft (Nasdaq “MSFT”) is the global chief in utility, features and solutions that support americans and agencies realize their full expertise.

About HDI

HDI is the realm’s biggest membership association for IT service and aid professionals and the premier certification body for the trade. based in 1989, HDI’s mission is to lead and promote the IT carrier and assist trade by way of empowering its members via entry to timely and useful trade tips, including reports and publications; encouraging member collaboration through hobbies and on-line forums; and establishing internationally diagnosed, requisites-based industry certification and training programs. apart from membership, certification, and practising, HDI produces the highest-rated trade adventure, the HDI Annual conference and Expo, for service and technical support professionals. HDI is member-focused, and is still vendor-impartial in its efforts to facilitate open, independent networking and counsel sharing inside the affiliation community. HDI has greater than 7,500 individuals international, (together with ninety% of the Fortune 500), and more than 50 lively U.S. chapters. For more information, discuss with http://www.thinkhdi.com .

Microsoft and windows are both registered trademarks or emblems of Microsoft Corp. in the united states and/or other countries.

The names of precise companies and items mentioned herein may well be the emblems of their respective homeowners.

observe to editors: if you are interested in viewing additional info on Microsoft, please seek advice from the Microsoft internet web page at http://www.microsoft.com/presspass/ on Microsoft’s corporate counsel pages. web hyperlinks, cell numbers and titles had been proper at time of ebook, but may additionally considering the fact that have modified. For additional suggestions, journalists and analysts can also contact Microsoft’s fast Response group or other applicable contacts listed at http://www.microsoft.com/presspass/contactpr.asp .


Senior Director of aid Desk at Continuum featuring at HDI 2015 conference | killexams.com Real Questions and Pass4sure dumps

CRANBERRY TOWNSHIP, Pa.--(business WIRE)--Jacque Rowden, Senior Director, support Desk at Continuum®, the business's simplest channel-exclusive company of entirely integrated managed IT features options, is offering, “who is Your group?” at the HDI 2015 conference & Expo, Thursday, March 24 – Friday, March 27, 2015 in Las Vegas, Nevada. HDI 2015 is an IT provider and technical guide conference that addresses the needs of the total crew, from professional directors to frontline analysts, and gives valuable perception into how formal tactics, approaches and industry equipment can enrich carrier and guide efficiency.

       

WHAT:

Continuum’s Jacque Rowden proposing Session 710: “who's Your group?” at HDI 2015  

WHEN:

Friday, March 27, 2015 at 9:00 a.m. PDT  

the place:

Mandalay Bay resort, 3950 S Las Vegas Blvd, Las Vegas, Nevada  

in this session, Jacque Rowden shares thoughts for constructing an id, enhancing morale, recognizing winners and reworking a support desk department into a aid desk group. Attendees find out how group Thunderstruck, the fighting Mongooses, and 6 different assist desk groups partake in friendly competitions and move-crew challenges that enliven the office, foster collaboration and enhance employee retention. activities team don't seem to be named “Basketball team #three” or “Ohio's football team.” groups have a reputation, mascot, crew colorations and maybe a crew cheer or tune. support desks may still have the same identifiers.

Jacque has 25 years of experience managing technical groups that have supplied global help for public and personal organizations, delivery-u.s.and white-shoe law firms. She has spoken on issues including electronic protection, assist desk metrics and help desk careers, as well as Agile mission administration in IT provider administration. She has a bachelor’s degree in biology from Excelsior college. Her certifications include MCSE and different Microsoft technical certifications, HDI help middle supervisor and Director, and ITIL Foundations. In 2008, Jacque’s help desk crew was considered one of two finalists for ICMI's greatest Small Contact center of the 12 months and one in every of seven finalists for itSMF's ultimate IT challenge of the yr.

In August 2014, Continuum became named a finalist for the HDI provider management Award, the maximum honor in the technical provider and support profession, for its growth initiatives for the business’s support Desk. Continuum’s white-label IT help desk effectively identifies and solves both standard and complicated concerns, assisting Managed features provider (MSP) partners convey sophisticated consumer carrier and assist devoid of laborious its in-condominium techs. Continuum’s help Desk helps 35,000 clients with greater than a hundred technicians.

For more suggestions on Continuum’s assist Desk, visit:http://www.continuum.internet/options/rmm-utility/it-aid-desk.

For greater information on HDI 2015, visit: http://www.hdiconference.com.

About Continuum Managed IT capabilities

Continuum is the know-how business's simplest channel-unique provider of utterly integrated managed IT features, permitting its Managed features issuer (MSP) companions to maintain each on premise and cloud-based mostly servers, computers, cell contraptions and different endpoints for small-and-medium-sized organizations. Continuum’s SaaS platform permits MSPs to efficiently backup, video display, troubleshoot and retain purchasers’ IT infrastructure from a single pane of glass, all backed by an industry–leading community operations core (NOC) and support Desk. MSPs leverage Continuum’s pay-as-you-grow company mannequin to scale IT capabilities with out committing to long-time period contracts and to reserve in-residence staff for strategic initiatives. The company employs over 1,000 gurus global, helps over 3,500 partners and monitors over 600,000 endpoints. For more advice, talk over with http://www.continuum.web/ or comply with us on LinkedIn and Twitter @FollowContinuum.

All logos identified.


QQ0-200 HDI Qualified Help Desk Senior Analyst

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QQ0-200 exam Dumps Source : HDI Qualified Help Desk Senior Analyst

Test Code : QQ0-200
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HDI Qualified Help Desk Senior Analyst

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LogMeIn Redefines Employee Support with New Product Lineup | killexams.com real questions and Pass4sure dumps

Prompt ai and RescueAssist Help Service Desks Eliminate Employee Support Headaches

BOSTON, Oct. 16, 2018 (GLOBE NEWSWIRE) -- Today, LogMeIn, Inc. (LOGM) introduced two solutions to its market-leading product portfolio – both designed to revolutionize the employee support process. By making the technology easier, faster and more frictionless than ever before, LogMeIn is removing the need for companies to choose between the requirements of IT and the expectations of employees. The new lineup is focused on eliminating many of the challenges associated with today’s internal support – including cluttered support queues, lengthy resolution times, and multi-step support processes – to create a simpler and superior overall experience for everyone. 

The newest product to join the LogMeIn support solutions family, Prompt ai, makes AI-powered employee self-service accessible to any size organization by delivering an easier, more engaging, and more effective approach that will encourage employee adoption, and free up help desk teams to focus on the situations that need them most. In addition, LogMeIn also introduced RescueAssist, the next-generation of their market-leading remote support solution, GoToAssist. Designed to be a lighter, faster approach to remote support, RescueAssist’s web-based console removes the friction commonly associated with starting a remote session. Together, both products bring the IT Help Desk directly to the employee to offer a much simpler and more efficient support experience. 

“Much of the issue with employee support today revolves around a disconnect between the processes and technologies that work best for employees and the ones that are optimized for IT,” said Roy Atkinson, Senior Analyst, HDI. “Businesses should not have to choose between the two. Emerging technologies like AI-powered self-service are helping to remove some of the challenges associated with IT support. However, when human intervention is required, it’s important that the process is equally as seamless and effortless. As the workforce continues to evolve, organizations will be looking to bring these capabilities closer together in order to make IT support friendlier and more consumable for all employees.”

Introducing Prompt aiPrompt ai acts as an always-on support partner for employees, delivering instant assistance in the systems they are already working in. Helping both employees and support staff do more, Prompt ai frees up IT teams by taking common, repetitive questions off their plate while empowering employees to quickly remedy issues and get back to their day. 

Where traditional self-service tools require employees to leverage yet another system, Prompt ai brings help directly to the employees to make the experience part of their normal workflow. In addition, Prompt ai is built with natural language processing to ensure it understands the intent of the employee issue no matter how the question is asked -- enabling intelligent, helpful conversations that promote long-term adoption. Features include:

  • AI-First Technology: Leveraging cutting edge AI & Natural Language Processing technologies, Prompt ai understands how people naturally speak, helping users solve their own problems instantly and with ease.
  • Lives in Popular Messaging Apps: Prompt ai engages employees where they are already working in familiar interfaces like Slack, Microsoft Teams and Skype for Business.
  • Easy Escalation Capabilities: By connecting to popular ITSM platforms and ticketing solutions – including ServiceNow, Jira Service Desk, and Samanage – Prompt ai provides seamless ticket escalation so employees can effortlessly receive support from IT experts.
  • Simple Pre-built Content Templates: Templates and tips make content building fast and easy – even if you’re not an expert.
  • Smart Content Curation: Real-time analytics dashboard classifies similar questions and provide actionable insights reducing the effort to maintain quality content for self-service.
  • Supporting Employees from Start to FinishWhile Prompt ai empowers employees to get quick answers to frequently asked questions, not all employee support situations can be fully remedied through automation. RescueAssist was designed to deliver a groundbreaking, frictionless experience for situations that require deeper support. Key new features include:

  • Frictionless Connections: Through a simple plugin, RescueAssist offers users the ability to quickly and easily start a support session right from the browser.
  • Right Fit Support: RescueAssist offers instant access to light-weight support options including chat, remote view, and file transfer.
  • In-Channel Support: Integrations with popular messaging applications like Slack put the IT Help Desk in a familiar place where employees are already working.
  • Mobile Device Support & Camera Share: RescueAssist supports Android and iOS mobile device users and offers the ability to troubleshoot equipment anywhere using the end-user’s mobile camera, no app needed. 
  • “Today LogMeIn has taken an important first step in helping to reinvent the way companies support and empower their employees,” said Paddy Srinivasan, General Manager, Customer Engagement & Support Solutions at LogMeIn. “With the introduction of Prompt ai, we are bringing our expertise in AI-powered customer engagement and offering an easy yet powerful solution for the modern workforce. The ability to self-serve combined with the ground-breaking features of RescueAssist, for situations that require a human touch, allow support teams to provide an end-to-end experience that eliminates friction and increases overall productivity.”

    Additional Resources:

    LogMeIn’s Customer Engagement & Support Portfolio

    LogMeIn delivers industry leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support. Supporting over 200 million customer interactions every year, LogMeIn is helping companies transform how they interact with their customers in real-time, creating experiences that drive increased satisfaction and brand loyalty.

    Story Continues

    About LogMeIn, Inc.

    LogMeIn, Inc. (LOGM) simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations in North America, South America, Europe, Asia and Australia.

    Media contact:

    Alison Parker

    press@logmein.com

    781-850-1261

     


    Media furor over Sessions firing | killexams.com real questions and Pass4sure dumps

    This is a rush transcript from "Media Buzz," November 11, 2018. This copy may not be in its final form and may be updated.

    HOWARD KURTZ, HOST: This is Fox News alert. You're looking at live pictures of Veterans Day ceremonies. On the left, Washington National Cathedral. On the right, Arlington National Cemetery in Virginia. This of course marking 100 years since the end of World War I, the 11th hour of 11th day of the 11th month in 1918.

    I'm Howard Kurtz in Washington. Eleven bells tolling at the iconic National Cathedral, going to begin any moment now to mark the end of that bloody conflict. In Arlington, Veterans Affairs Secretary Robert Wilkie is laying a wreath at the tomb of an unknown soldier, which actually is an unidentified soldier from World War I. Let's listen in at the cathedral.

    UNIDENTIFIED MALE: -- eternal and everlasting glory.

    KURTZ (voice over): The bell ringing ceremony. As you see on the screen, Mike Mullen, Admiral Mullen, the former chairman of the Joint Chiefs of Staff, will be leading the bell ringing ceremony to mark this occasion at the Washington National Cathedral.

    World War I, an incredibly bloody conflict. Nearly 16 million soldiers and civilians were killed. Trench warfare, chemical warfare. It changed the nature of warfare and also changed the present-day map of our world.

    On the right at Arlington Cemetery, laying of the wreath in commemoration of this 100th year anniversary.

    (MUSIC PLAYING)

    KURTZ: Very special Veterans Day in Arlington. One hundred years after the armistice ended World War I in 1918. We will continue to bring you these live images of Veterans Day ceremonies as we get them.

    (END VIDEOTAPE)

    KURTZ: And now to Media Buzz. Right after the Democrats won the House, President Trump sparked an absolute media explosion by doing what he has hinted at for more than a year, firing his attorney general and temporarily handing a job to Jeff Sessions chief of staff.

    (BEGIN VIDEO CLIP)

    ANDREW NAPOLITANO, SENIOR JUDICIAL ANALYST, FOX NEWS: It is beginning to appear as if this was an orchestrated effort to shake up the Justice Department with such ferocity that the shaking up reaches Bob Mueller.

    CARL BERNSTEIN, INVESTIGATIVE JOURNALIST AND AUTHOR: What we saw today is a kind of coup against the rule of law, a kind of action you see in a tin- pot dictatorship.

    UNIDENTIFIED MALE: By appointing Whitaker to oversee this thing, it gives leverage to the president. It signals to Robert Mueller that I'm in charge, I have more control than you do, and let's wrap this thing up.

    DON LEMON, CNN HOST: So, the man who is now in charge of the Russia investigation offered a blueprint for cutting the legs out from under that investigation.

    LAWRENCE O'DONNELL, HOST, MSNBC: The new members of the House of Representatives will demand it and they will get it. Impeachment is real now.

    TUCKER CARLSON, CONSERVATIVE POLITICAL COMMENTATOR, FOX NEWS: For more than a year, the president has publicly criticized and ridiculed Sessions, so it is not very surprising.

    (END VIDEOTAPE)

    KURTZ: Media had been digging into the background of the acting attorney general, Matt Whitaker, a former conservative commentator and CNN contributor. Reporters asked the president about his choice outside the White House.

    (BEGIN VIDEO CLIP)

    DONALD TRUMP, PRESIDENT OF THE UNITED STATES OF AMERICA: I don't know Matt Whitaker. Matt Whitaker worked for Jeff Sessions, and he was always extremely highly thought of and he still is. And actually, the choice was greeted with rage initially. It still is in some circles. You know, it's a shame that no matter who I put in, they go after them.

    (END VIDEO CLIP)

    KURTZ: Joining us now to analyze the coverage, Mollie Hemingway, senior editor at The Federalist and a Fox News contributor. Susan Ferrechio, chief congressional correspondent at The Washington Examiner. And Adrienne Elrod, Democratic strategist who worked for Hillary Clinton's campaign.

    Mollie, last month, the president said he didn't know Matt Whitaker. He said he didn't know him. I can't imagine he didn't know him. Well, everyone in the media, everyone in the planet knew that after the midterms, Donald Trump is going to fire Jeff Sessions. So, why the enormity of the media explosion?

    MOLLIE HEMINGWAY, FOX NEWS CONTRIBUTOR, SENIOR EDITOR, THE FEDERALIST: Yeah, this is not a secret in Washington. The Justice Department has sort of been openly planning for this kind of transition. If not the exact hour, I think the exact date could have been predicted. And this is a very typical thing for presidents to do right after midterm or right after an election. George W. Bush did this with Donald Rumsfeld to make changes --

    KURTZ: Adrienne, sometimes the press looks for hidden motives. But President Trump, he has been attacking his own attorney general for a year and a half, calling him weak and making it clear this is about the original refusal of the A.G. to recuse himself from the Russia investigation.

    ADRIENNE ELROD, DEMOCRATIC STRATEGIST, FORMER HILLARY CLINTON CAMPAIGN AIDE: Yeah, understatement of the week, right? Look, first of all, we all know that Jeff Sessions did the right thing. He had to recuse himself from that investigation. But the criticism of Matthew Whitaker is warranted.

    I mean, this is somebody who has made his partisan winning (ph) on the Mueller investigation very, very well known. So. I think he's going to have a really tough time getting confirmed by the Senate. I think the press scrutiny on this is warranted.

    KURTZ: Well, he doesn't have to get confirmed by the Senate unless he is named as the permanent head of the Justice Department.

    ELROD: Correct.

    KURTZ: By the way, by doing this approximately 12 seconds after that press conference, the day after the midterms when the Democrats won the House, the president changed the subject, Susan.

    There is even a legal debate in the press about whether or not as Chief of Staff Whitaker can be named the temporary head of DOJ. George Conway says no in a New York Times op-ed. President was asked by Kellyanne about him because it's her husband.

    SUSAN FERRECHIO, CHIEF CONGRESSIONAL CORRESPONDENT, WASHINGTON EXAMINER: This all stems from the Vacancies Reform Act which gives the president the power to appoint someone temporarily in this position.

    So the question is, is this sort of a violation of the spirit of that law which is to make this person sort of a placeholder in which case Whitaker will be there temporarily? If he keeps him in for the 211 (ph) days, is that sort of a clouding (ph) that law in spirit by saying look --

    KURTZ: But isn't this becoming an issue for the press because journalists don't like this guy, don't think he is qualified?

    FERRECHIO: I think what the president said in the outset, there is some truth to that. No matter who he appointed, that nobody would like it. Whitaker is an especially tantalizing target for the press because he has said a lot of things publicly. He was a CNN commentator. He is conservative. He has said things about the Mueller investigation that suggests he would side with the president on it.

    KURTZ: On that point, let's play something that Whitaker on CNN last year talking about one way that Bob Mueller could be slowed down substantially.

    (BEGIN VIDEO CLIP)

    MATTHEW WHITAKER, ACTING ATTORNEY GENERAL OF THE UNITED STATES: I could see a scenario where Jeff Sessions is replaced with a recess appointment. And that attorney general doesn't fire Bob Mueller, but he just reduces his budget so low that his investigation grinds to almost a halt.

    (END VIDEO CLIP)

    KURTZ: Now he could do that. But Mollie, the press immediately went into attack mode on Matt Whitaker. Obviously we want to know who this guy is. He was a fairly obscure figure until now. But there is a lot of ammunition, I think, given his very public and repeated criticism of the Mueller investigation including likening a piece that he called a lynch mob.

    HEMINGWAY: Well, I think, first of all, Whitaker is extremely well qualified. Rod Rosenstein himself called him a superb choice to be A.G. He was appointed by George W. Bush to be a U.S.A. in Iowa. He was Jeff Sessions' chief of staff.

    KURTZ: I'm shocked that Rosenstein was passed over. I thought the deputy would get it. No, I was not shocked at all.

    HEMINGWAY: Right. And people are talking about Whitaker having so many problems. They neglect to note that the probe has been headed thus far by Rod Rosenstein who has all sorts of conflicts of interest. He fired Comey and then set up a special counsel to investigate what was going on there. He has obstructed Congress as they try to investigate --

    KURTZ: The president fired Comey.

    HEMINGWAY: I'm sorry. He recommended --

    KURTZ: He recommended it. He was asked to do it, yeah.

    HEMINGWAY: -- he recommended that Comey be fired. And then set up a special counsel to investigate that. So, he has all sorts -- and he also signed one of the warrants that was used to spy on a member of the Trump campaign. So he has all sorts of conflicts and he shouldn't be involved. Whitaker actually has none of those conflicts.

    KURTZ: Whitaker does have, as you say, Adrienne, very clear views on the Mueller investigation, expressed when he was a commentator, very different when you're the acting attorney general.

    Washington Post columnist Ruth Marcus calls him a crackpot in part because he has criticized Marbury versus Madison. This is the 1803 ruling that basically laid the foundation for the Supreme Court to be able to weigh in on the constitution of laws passed by Congress. But what the press really cares about is the impact on the Mueller probe.

    ELROD: Absolutely. I think you're going to see, you know, we know that the press is looking into his background and his rulings on and what he said about other cases, previous cases in the past. Yes, ultimately, you got a press that is understandably very biased against somebody who had such partisan leaning and partisan statements in the Mueller investigation.

    KURTZ: You call it bias as opposed to objective look at this?

    ELROD: I am saying that the media -- I understand where the media is coming from in terms of their bias because of his bias.

    KURTZ: Whitaker is also (INAUDIBLE), Mollie.

    HEMINGWAY: It's just a little bit unfair. I mean, what he said was that Mueller investigation is not limitless. This is actually a way of saying that the Mueller investigation is legitimate. To say it doesn't have limit is the actual outlier perspective that I think some people actually think it should have as much money and as much scope as it wants. He was saying as written, it's not limitless. That's actually a pro-Mueller investigation argument.

    KURTZ: Whitaker is also a very active board member of a Florida company that worked with inventors, on patents, and government find this -- the FTC find this out, $26 million. It was shut down as a scam and still being investigated by the FBI. Is that fair game when you are writing about the background or talking about the background of the new acting head of the Justice Department?

    FERRECHIO: Absolutely, and kudos to the Miami New Times for exposing that and that he had written this sort of bullying letter to one of the people who complained about this business scam. He was on the board of that.

    KURTZ: He wanted money back and he was trying to --

    FERRECHIO: One hundred percent legitimate. That is the role of the press here. When someone is appointed to the highest law office in the land, that is our job to go in and see who is this person, who is he about, what he has been doing, is he legitimate. And I think that all of the investigations we are seeing now concerning him are 100 percent our role here.

    KURTZ: And here is where I am go to tap on the breaks a little bit. So on the night that this happened, there was an MSNBC banner headline, "the plot to stop Mueller." And the thing is, Whitaker, he hasn't done a single thing to stop Mueller, to slow down Mueller, to impede Mueller. Now he might and that would be very big news. But the coverage is all about he could do this and could do that.

    HEMINGWAY: But it is exactly why the coverage is what it is, because people know that he isn't one of these people who is totally supportive of anything that the FBI might do or anything that this Mueller investigation might do. A lot of people unfortunately at DOJ and FBI have been obstructing efforts to find out exactly what's going on in the agency. He is not in that mold. He is kind of an outsider.

    So I think that's just a reflection of them understanding that he's different than what they have been dealing with thus far. Sessions was forced to recuse himself, used that honor that he has to take himself completely out of running the department in a couple of the most important things it is doing, the Mueller investigation, but also any investigation into wrongdoing in the 2016 campaign.

    KURTZ: Let's fact it, Adrienne, the media furor is built on the notion that Mueller, after all this investigating, may have some evidence that Donald Trump or people very close to him did something terrible. But even after all the indictments and the pleas by people like Michael Cohen and Paul Manafort, we haven't seen any evidence.

    ELROD: No, because the investigation is still ongoing.

    KURTZ: It's absolutely still ongoing but it has been ongoing a while.

    HEMINGWAY: Maybe after 20 years, maybe we will find something.

    ELROD: No, look, there are signs that the investigation is coming to an end. I think we've actually seen a few weeks -- earlier this week from the Mueller team that they are writing the final report.

    You know, look, I think going back to putting something like Whitaker in there, why can't Donald Trump put somebody in who does not have some sort of partisan -- you know, historical partisan background? Somebody who is literally going in to be the law, to rule the --

    HEMINGWAY: Did you have a problem -- did you have a problem with Eric Holder being the A.G.?

    ELROD: No, I didn't have a -- but I this particular issue, this is one of the biggest issues that the Department of Justice has been investigating, and I think he needs somebody in that who can be an independent arbiter and that is not Matthew Whitaker.

    KURTZ: This story is going to go on, although the Mueller investigation maybe could be wrapped up before Whitaker has the chance to do much of anything. Let's leave that possibility open.

    When we come back, President Trump drawing flack as he delivers harsh insults to several journalists asking him questions. And later, the White House pulls Jim Acosta's credentials, escalating its war of words with CNN and the media.

    (COMMERCIAL BREAK)

    KURTZ: CNN's Jim Acosta who's White House credentials have been suspended -- we'll get to that in a few moments -- isn't the only journalists to draw harsh words from President Trump at the same news conference. He hit back at Yamiche Alcindor of PBS News Hour.

    (BEGIN VIDEO CLIP)

    YAMICHE ALCINDOR, WHITE HOUSE CORRESPONDENT, PBS NEWS HOUR: You called yourself a nationalist. Some people saw that as emboldening white nationalists. Now people are also saying --

    TRUMP: I don't know why you'd said that. That's such a racist question.

    ALCINDOR: There are some people --

    TRUMP: What you said is so insulting to me. It's a very terrible thing that you said.

    (END VIDEO CLIP)

    KURTZ: And speaking with reporters Friday, the president unloaded on CNN White House correspondent, Abby Phillip.

    (BEGIN VIDEO CLIP)

    ABBY PHILLIP, CNN WHITE HOUSE CORRESPONDENT: Do you want him to rein in Robert Mueller?

    TRUMP: What a stupid question that is. What a stupid question. But I watched you a lot. You asked a lot of stupid questions.

    (END VIDEO CLIP)

    KURTZ: And after repeatedly telling radio reporter and CNN contributor April Ryan to sit down when she tried to interrupt, Trump brought her up on Friday as well.

    (BEGIN VIDEO CLIP)

    TRUMP: Same thing with April Ryan. I watched her get up. I mean, you talk about somebody who is a loser. She doesn't know what the hell she is doing. She gets publicity and then she gets a pay raise and she gets a contract with, I think, CNN. But she is very nasty.

    (END VIDEO CLIP)

    KURTZ: Mollie, the president regularly rips the media, but these highly personal insults against those asking questions, stupid, nasty, racist, seemed to get to a new level.

    HEMINGWAY: Yeah, he seemed to be in rare form this week, even for someone who regularly criticizes the press. We have just a massive problem here. We have a president who is getting more personal in his insults against the reporters and we have a press corps that is responding by decreasing its journalistic standards

    I mean, I don't think this week was a good week for journalism. It wasn't a good week for presidential rhetoric either, and the American public losses out. We are not getting good questions. We are not getting questions that have fair assumptions.

    We are not getting press corps that even respects the office. We know they hate the president, but do they respect the office at all? And then you have him behaving this way is just very frustrating.

    KURTZ: I wouldn't say that all journalists hate the president, and I think some of the questions at the news conference which went for 90 minutes about were good. But Susan, I will say the president has every right to push back against what he sees as unfair coverage.

    When he told Abby Phillip, the former Washington Post reporter, she asked a stupid question, it wasn't. It was a question about Whitaker's impact on the Mueller investigation which was the news of the day. And then he made clear he just didn't like her.

    FERRECHIO: Well, I've had plenty of people telling me I ask dumb questions and they say it to me in front of groups of reporters and chew me out based on the publication I work for, and I have seen it happen to other reporters on Capitol Hill, so --

    KURTZ: Make it right (ph).

    FERRECHIO: No, but it happens, and I think what he was saying is he's fed up with people questioning him about what his effort is to control the Mueller investigation which he doesn't think is legitimate in the first place. You saw the frustration the president had.

    I think what he's expressing is frustration that the questions seem to be questioning his integrity. And I think that's what you saw at the press conference with the first question about white nationalism and then about Mueller.

    I think there is a sort of fed up quality to the way the president was responding to the press this week which is the most adversarial press for any president that we have seen in our time. And that's the dynamic here.

    KURTZ: Before I get you, Adrienne, let me play a response from Yamiche Alcindor. She was a former New York Times reporter who now works at PBS News Hour. As I mentioned, here is what she had to say after that tough exchange with the president.

    (BEGIN VIDEO CLIP)

    ALCINDOR: What I was doing was posing a question which is what reporters are going to do. And again, I go back to the fact that there was a white nationalist today tweeting about being at the White House today. So my question was timely and it was fair and it was what I do.

    (END VIDEO CLIP)

    KURTZ: Now, plenty of critics especially on CNN but also elsewhere pointed out that these three women in three days, Yamiche Alcindor, April Ryan, Abby Phillip are African-American women. Obviously, the president has slammed plenty of white males and others, but this was noticeable because it happened in a short period of time. ELROD: Yeah, I mean, it's not lost on anyone the fact that these are three women, three African-American women, and they are all three very, very good reporters. I worked with all three of them throughout my years in this business and I cannot say enough great things about them.

    So, it's hard to look at what the president did in his conduct this week and decipher anything differently except for the fact that he's attacking these women because they are black and perhaps they are women.

    HEMINGWAY: Oh, my goodness. The most famous altercation he had was with Jim Acosta who is a white male, followed up by the --

    ELROD: Why is he going after three women who are African-Americans?

    HEMINGWAY: The idea -- it's ludicrous. But I want to also say something about Yamiche Alcindor's claim right there. She was saying that there was a white nationalist tweeting from the White House. I think that's true, but it was a public tour. He was at like, meaning someone (ph) --

    ELROD: She was asking a very good question.

    HEMINGWAY: Wait, and then to say, actually I don't think so, I mean --

    ELROD: It was timely.

    HEMINGWAY: I have three problems with the question. One, she doesn't understand what national interest is. Her question reflects misunderstanding of national interest. There is the bias against national interest. And then there is the desire to paint everything that Donald trump does as racist.

    These are problems in the assumptions of questions. They don't serve the public because it is a really interesting thing that we have someone who care so much about national interest. That is a very newsworthy thing --

    KURTZ: But I -- I at least give her credit for asking the question respectfully. She didn't say, I believe you are a white nationalist. She said there had been criticism as there has.

    But you said something that I can't let go and that is, look, I understand why people or critics of the president will say, wow, he seems to get very personal when it comes to certain black people he doesn't like. Amarosa, he called a dog. I get all that. You said he criticized them because they are black.

    ELROD: Well, I don't know that, but then why is he going after three women who are all African-Americans this week?

    KURTZ: Why did he go after Jim Acosta?

    ELROD: Why has he constantly attacked African-American women? It is a bias that he has shown throughout his presidency. We saw this during the campaign as well.

    FERRECHIO: April Ryan, for example, who has really set herself up as someone who challenges the president constantly. And then she does --

    KURTZ: Particularly not racially-charged issues.

    FERRECHIO: She does go on T.V. and talk about it as a paid policy pundit. So, you know, he's making a legitimate point here that --

    KURTZ: But Abby Phillip asked about the Mueller investigation.

    FERRECHIO: Abby Phillip said, are you trying to do something illegitimate with the Mueller investigation? That was the nature of the question she asked here. I think that's the frustration as he was the president.

    HEMINGWAY: Right, it's the assumption. We have people who say, we're literally going to let the Mueller probe go until we find something despite the fact that we have covered this for two and a half years and have nothing. I mean, at some point, reporters' question should reflect that issue.

    ELROD: Because Robert Mueller has the freedom to take as long as he needs to take to get to the end of investigation.

    KURTZ: You're criticizing -- I'm sorry, I don't mean to step on you -- you're criticizing the substance of the question which is fine, but loser, stupid, you know --

    HEMINGWAY: That's my complaint --

    KURTZ: I mean, there is that side of it.

    HEMINGWAY: Particularly when he has the upper ground by challenging the content of the question.

    KURTZ: By the way, Trump also said at the press that he would like the tone of his relation to the media to improve, but he thinks the media should go first. I think that's now out the window, especially with the president saying he might yank other people's credentials, other journalist's credentials, and this is Jim Acosta which we will get to.

    By the way, Democratic Congressman Adam Schiff said to HBO and Axios that he is planning an investigation of Trump abusing his power versus the media. He mentioned CNN and The Washington Post. This is what happens or could happen or will happen when you have a Democratic House.

    Thanks to all of you, Adrienne Elrod, Susan Ferrechio, Mollie Hemingway.

    Up next, left-wing protesters target Tucker Carlson's home. This is an appalling tactic for anyone who cares about free speech. And the criticism of two Fox News hosts who wind up on the campaign stage with Donald Trump.

    (COMMERCIAL BREAK)

    HOWARD KURTZ, MEDIA BUZZ, ANCHOR: Sean Hannity had insisted on Twitter that he was simply going to interview President Trump at his final midterm rally in Missouri and will not be on stage campaigning with him. But the president did summon Hannity on stage along with Fox News' weekend host Jeanine Pirro. And Hannity said that all those people in the back, meaning those covering the event are fake news. The network puts out a statement of disapproval. Fox News does not condone any talent participating in campaign events.

    We have an extraordinary team of journalists holding our coverage tonight. And we are extremely proud of their work. This was an unfortunate distraction and has been addressed. Hannity responded to the criticism on his primetime show.

    (BEGIN VIDEO CLIP)

    SEAN HANNITY, FOX NEWS HOST: I gave a tweet that was 100 percent truthful. The president, I had no idea. He invited me on stage. I would be honest, I was honored by the president's request. It was not planned.

    (END VIDEO CLIP)

    KURTZ: He also clarified his remarks about fake news.

    (BEGIN VIDEO CLIP)

    HANNITY: I was not and would never refer to my friends, my colleagues at the Fox News Channel, in those remarks. As a matter of fact, they are such a cut above everybody else. And by the way, if anybody construed it that way, I'm totally sorry in terms of the people that I work with.

    (END VIDEO CLIP)

    KURTZ: Now, Hannity and Pirro are obviously paid for their opinions, and are abashed supporters of Donald Trump. Hannity speaks regularly with the president. But while I fully respect Hannity's right to say what he wants on the air, for a cable news host, even though a highly opinionated host to praise the president on a campaign rally stage crosses the line.

    It puts Fox's news division and the journalists who try to cover Trump fairly in a difficult position. It creates a big perception problem for a network that is often accused fairly or unfairly as being too easy on Trump. As the top rated host in cable news, Sean Hannity is an important voice for conservatives. It would be better in my view if he stuck to making his case on television and radio.

    Two hours before his Fox News show Wednesday night, Tucker Carlson learned that nearly two dozen anti-facetious protestors were outside his Washington home, chanting insults and demanding he leave the city.

    (BEGIN VIDEO CLIP)

    CROWD: We know where you sleep at night

    (END VIDEO CLIP)

    KURTZ: Left-wing demonstrators frightened Carlson and his wife. Their four children were not at home and broke his front door. Now, Carlson told me that while he was upset, he would still debate the group on the air, and later, called into his own show.

    (BEGIN VIDEO CLIP)

    TUCKER CARLSON, FOX NEWS HOST: What's it like to find out that your wife is hiding in the pantry because people are threatening her? I mean, it's upsetting. You can see why I wouldn't like that and why I feel threatened by it, and why I think that this is a threat to free expression to all of us. And I mean that.

    (END VIDEO CLIP)

    KURTZ: Fox News' CEO Suzanne Scott and President Jay Wallace urging a more civil national conversation called the incident reprehensible. The violent threats and intimidation tactics toward him and his family are completely unacceptable. The group Smash Racism D.C. also made public the home addresses of Carlson's brother and the co-founder of his site, the Daily Caller, creating risk for them.

    Carlson drew support even from some liberal voices, who don't ordinarily like him such as Stephen Colbert. Fighting Tucker Carlson's idea is an American right. Targeting his home and terrorizing his family is an act of man monstrous cowardice. But Fox co-founder Matt Yglesias in now-deleted tweets said he felt no empathy for Carlson's wife and it was fine to make his family feel the fear that he and President Trump supposedly inspire and others, just appalling.

    Tucker Carlson is a controversial commentator. But everyone should denounce such intimidation tactics. Leave people's homes and their spouses and their kids out of it.

    And Ari Fleischer who knows the White House on the increasingly hostile relations between the president and the press.

    But first, the war of words between the Trump team and CNN over Jim Acosta's suspension when the president stands with the press.

    (COMMERCIAL BREAK)

    KURTZ: The press conference confrontation between Donald Trump and Jim Acosta began with CNN White House correspondent debating the president over the migrant caravan and soon led to an extraordinary clash.

    (BEGIN VIDEO CLIP)

    JIM ACOSTA, CNN CHIEF WHITE HOUSE CORRESPONDENT: ... that this caravan was an invasion.

    DONALD TRUMP, PRESIDENT OF THE UNITED STATES: I consider it as an invasion.

    ACOSTA: As you know, Mr. President, the caravan was not an invasion.

    (CROSSTALK)

    UNIDENTIFIED MALE: If I may ask one more question.

    TRUMP: That's enough. That's enough. That's enough.

    UNIDENTIFIED MALE: Pardon me, ma'am.

    TRUMP: That's enough. I tell you what, CNN should be ashamed of themselves having you working for them. You are a rude, terrible person. You shouldn't be working for CNN. Go ahead. You are a very rude person. The way you treat Sarah Huckabee is horrible.

    (END VIDEO CLIP)

    KURTZ: Joining us now from Houston, Kristin Tate, a columnist for the Hill and author of How Do I Tax Thee, and in New York, Jessica Tarlov, senior editor at Bustle and a Fox News contributor. We'll get to the suspension in a second. But, Kristin, did Jim Acosta who is known for grandstanding and for kind of debating and challenging President Trump go too far?

    KRISTIN TATE, THE HILL: Yeah, this was just the latest example of Acosta derailing these briefings and making them into a circus. His goal is to debate Donald Trump and put the attention back on himself. He intent was not to seek information. During the briefing, he said, quote, as you know, this caravan is not -- is not an invasion. This is not a question. It's a statement. Acosta specifically put himself in a contrarian position to sort of provoke a response from President Trump.

    KURTZ: Right.

    TATE: These briefings are supposed to provide information to the public. Acosta is wasting valuable time and he's rude.

    KURTZ: All right. So let me set this up for Jessica. We're playing Jim Acosta's response when he was asked about this afterwards on CNN.

    (BEGIN VIDEO CLIP)

    ACOSTA: He just didn't like hearing that question. He didn't like being challenged on that point. And he certainly doesn't like being called out for his falsehoods.

    (END VIDEO CLIP)

    KURTZ: So Acosta and CNN say hey, he's just doing his job as a reporter. And whatever you thought of the question, you know, where I had a problem, a serious problem is when he just kept talking and would not give up the mic. It's not how it works in White House news conferences.

    JESSICA TARLOV, BUSTLE: Well, he definitely wasn't following the rules. The president does get to decide when you move on. There are a number of reporters though who say, I have a follow-up or they start up by saying I have three questions, Mr. President.

    KURTZ: Right.

    TARLOV: And then...

    KURTZ: He asked about three.

    TARLOV: I understand that. Frankly, I think both of them were ill-behaved in this exchange. I felt bad for the intern who was put in an uncomfortable position.

    KURTZ: Yeah.

    TARLOV: Your boss is saying take the mic. And Acosta is saying politely, excuse me, ma'am, I am not done here. But to Kristin's point about that not being a question, it absolutely was a question, since we saw a radical a drop-off in discussion of this invasion caravan after the election. I mean, we have a couple of segments on it where it was round the clock cable news because the president wants to fear monger his base into voting.

    KURTZ: OK. Let me just...

    TARLOV: So I do think it was a question.

    KURTZ: All right. Well, there are other things going on in fairness including the midterm elections.

    TARLOV: The caravan was the story and no, we're not that scared.

    KURTZ: All right, all right.

    TARLOV: And we had a mass shooting, too. We have Pittsburg synagogue.

    KURTZ: Kristin, did the White House go too far in suspending Jim Acosta's credentials because that shifts the spotlight to whether the Trump team overreacted? And I said, I think by doing that, the White House kind of made Jim Acosta into a journalistic martyr. And mostly, they are behind him.

    TATE: Acosta should have lost his trespass a long time ago. This has been going on for way too long. He's using these briefings to make himself famous and divert attention away from valuable information that the public wants unto confrontations. And it's not fair. He should have been gone a long time ago.

    KURTZ: Let me jump in and ask you. CNN says that Trump's attacks on the press and these include not just the attacks on Jim Acosta, are dangerous and un-American. It's a really strong word. Doesn't that feed the perception that this is getting partisan between the news organizations and the president?

    TATE: Well, it has gotten partisan.

    KURTZ: Kristin.

    TARLOV: Oh, sorry.

    TATE: It has gotten partisan. And that's really unfortunate. But Trump has been put in the position where he can either respond to these journalists like Acosta who are out of control, or just do nothing and let it happen. So, at some point, the White House needs to take action.

    KURTZ: All right. And, Jessica, what about the White House trying to make this about that briefing where actually we saw between Jim Acosta and this young White House intern who is trying to get the mic, and saying well, he laid hands on her, which Acosta denies. Was that really what the suspension was about?

    TARLOV: No. And also, we know they doctored the video. You addressed this earlier in the week. Kellyanne Conway was with Chris Wallace today.

    KURTZ: OK. All right. OK, I got it covered. They, the White House, didn't doctor any video.

    TARLOV: Oh, Alex Jones did. Actually, t came off infowars.

    KURTZ: It was misleadingly edited. And while we are talking about it, let me put up a close-up about you know did he actually chop it. I think looking at the unedited video, it's pretty clear that the contact was incidental. Go ahead, Jessica.

    TARLOV: Yeah. The contact was absolutely incidental. And you can tell most people who are karate-chopping someone or not at the same time saying excuse me, please ma'am, if you can give me a second, I'm not done here. That's not how it's done.

    They took this -- Sarah Huckabee-Sanders took this off infowars, which is a propaganda site that has been banned by a number of platforms including Facebook, Twitter and Apple. By the way, to your credential journalist's point, the president is more comfortable with journalists from infowars than he is from CNN. And for you to say Jim Acosta should have lost his press pass when he works for CNN, when you look at the kind of people that this administration is fine with, is ridiculous.

    KURTZ: Let me jump in here because I want to get to the midterms, briefly. Here is the president characterizing the night on which the Democrats won the House. Go.

    (BEGIN VIDEO CLIP)

    TRUMP: I think it was a great victory. I would be honest, I think it was a great victory. And actually, some of the news this morning was in fact that it was a great victory.

    (END VIDEO CLIP)

    KURTZ: Kristin, all politicians spin election results. And yes, Republicans held the Senate, picked a couple of seats. But how does Trump describe this as almost a total victory for Republicans when we no longer have one party government here in Washington.

    TATE: Well, in many ways, it was a good week for the GOP. The GOP actually picked up seats in the Senate and the losses in the House were not as bad as they were expected to be. Remember, in 1994, under Bill Clinton, Democrats lost 52 House seats. In 2010, under Obama, they lost 63. I don't remember the media calling that a big red wave at the time when it happened.

    KURTZ: No, it was called...

    TARLOV: ... shellacking.

    KURTZ: Absolutely. I think George W. Bush called a thumping when he lost both House and Congress in 2006. Jessica, I've got about half a minute. I mean, I get the president's argument that he thinks he can work with Nancy Pelosi and it would be easier. But, you know, the Democrats picked up at least 30 House seats. It could be 35.

    TARLOV: It could be 38 or 39 now. I mean, in California...

    KURTZ: Not as big as the previous. But the point is, the opposition party is in control of one chamber.

    TARLOV: It was definitely a blue wave. If you look at what Amy Walter is saying, it's over, et cetera. They're calling this unequivocally a blue wave, state legislatures, seven governor's seats. Yes, he won and we lost Claire McCaskill's seat. We'll see what happens in Arizona and Florida. I feel like Sinema will win and Gillum and Nelson will not in Florida.

    But it definitely was a good night for Democrats. This is what politicians do and they spin. But he could you know just recognize the fact that he's now going to have to deal with a strong Democrat majority.

    KURTZ: Right.

    TATE: He actually praised Nancy Pelosi.

    KURTZ: I've got to go. Yeah, he praised Nancy Pelosi. It was interesting. Kristin Tate...

    TATE: Nancy Pelosi did a pretty good job getting us through this, I would say.

    KURTZ: Jessica Tarlov, thanks very much for joining us.

    TARLOV: Thanks a lot, Howie.

    TATE: Thanks, Howie.

    KURTZ: And with the battle between this the president and the press reaching fever pitch, we decided to call in Ari Fleischer, the White House press secretary for George W. Bush, of course, now, a Fox News contributor. I spoke to him earlier from New York.

    (BEGIN VIDEO CLIP)

    KURTZ: Ari Fleischer, welcome.

    ARI FLEISCHER, FORMER WHITE HOUSE PRESS SECRETARY FOR GEORGE W. BUSH: Thank you.

    KURTZ: Let's start with Jim Acosta and the CNN correspondent's conduct when the President Trump called on him at the presser. You were there in that room with President Bush. Was this different than the kinds of questions Bush got?

    FLEISCHER: Totally different. You know, it's one thing for reporters to be challenging, to be tough. That's their job, they do it all the time. It's another thing for them to use that in the briefing room to espouse their personal policy preferences, their individual points of view.

    And that's what Jim Acosta has been doing since Donald Trump became president. And I think that more than anything than that physical altercation which really was a nothing altercation, I think that is the rub of the matter.

    KURTZ: But then he kept on talking like I'm talking over you now. He wouldn't give up the mic. But at the same time, was it an overreach or a misstep for the White House to suspend his credentials, because that shifted the whole spotlight from whatever Jim Acosta did or didn't do to whether the White House is being punitive toward the press?

    FLEISCHER: In the Bush White House and what I would have done, was I will try to take advantage of that moment and say, well, Jim, I hope you get your op-ed published in the newspaper tonight, and then unto the next reporter...

    KURTZ: You mean deflect.

    FLEISCHER: Let them ask a question. I would deflect and try to use a little humor and try to make everybody laugh at him for being an obvious editorial writer, instead of a neutral journalist. But the Trump White House does everything differently.

    And I'm not going to defend Jim Acosta. It's not the role of White House reporters to express their opinions. He makes other reporters in the room look bad when he's the one out there expressing his opinion, because that type of thing just amplifies unto everybody. The public hates it.

    Ask a question, ask a hard question. And you know what, Howie, what he could have done was simply instead of saying, the caravan is not an invasion, Mr. President.

    KURTZ: Yeah.

    FLEISCHER: He could have said critics clearly say...

    KURTZ: I'm debating you. But let me move on now to the media furor over President Trump firing Jeff Sessions, naming on an acting basis this chief- of=staff, Matt Whitaker, who has a history of criticizing the Mueller investigation. Given the sensitivity of that probe, is the media freak-out justified?

    FLEISCHER: Look, I think it's appropriate to put scrutiny on whoever is going to be an acting attorney general, especially in this environment, but then, they've gone too far. The fact that he wrote opinion pieces, Tony Snow, the former White House press secretary wrote a ton of opinion pieces, many of them negative about George Bush.

    And then, he got hired as his press secretary. There is a history in Washington that people writing opinion pieces, sharing their thoughts, that are not indicative of what they would do once they come into power. And I suspect that's the case here. But you wouldn't know it from the press coverage.

    KURTZ: Right. Tony Snow, of course, also was a commentator for Fox News. Ari Fleischer bringing his perspective from the White House podium. Thanks very much joining us.

    FLEISCHER: Thank you.

    (END VIDEO CLIP)

    KURTZ: Ari Fleischer.

    The national media are just now realizing the full magnitude of the most of destructive wildfires in California history, which go far beyond the 25 people killed so far. A quarter of a million people evacuated. Tens of thousands of acres devastated. Thousands of homes and other structures destroyed.

    One monster fire in the north near Sacramento and two in the south were too much of the coverage frankly focuses on the homes of celebrities being burned. Now, from the perspective of someone who has some family there, what is not being captured is the fear. Landscapes filled with smoke, the path of destruction unclear, students trapped at the Pepperdine University as flames move toward that beautiful Malibu campus.

    Local news does its best, but for national journalists, it's hard to get near burning trees and forests. Unlike hurricanes, reporters can stand out in the wind and the rain or floods where they can get into boats and cover rescues. They don't allow for up-close and personal coverage. But the human toll is no less real.

    After the break, Fox was the first to project the Democratic takeover of the House on election night. That was controversial. We'll talk about that in a moment.

    (COMMERCIAL BREAK)

    (BEGIN VIDEO CLIP)

    BRET BAIER, MIDTERM MADNESS: The Fox News desk can now project that Democrats will take control of the House of Representatives for the first time in eight years, dealing a major setback to President Trump's legislative agenda.

    (END VIDEO CLIP)

    KURTZ: Bret Baier with the projection, just right after 9:30 Eastern on election night. Joining us from Charlottesville, Larry Sabato, director of the University Of Virginia Center for Politics.

    And Fox has taken some heat for being the first to make that projection while voting was still going on in the West. MSNBC was about 50 minutes later saying CNN after 11 o'clock, how do you sit on that news once you are convinced you are right that the Democrats are going to win the House?

    LARRY SABATO, UNIVERSITY OF VIRGINIA CENTER FOR POLITICS DIRECTOR: You don't. You know, normally, Howie, I can see where critics are coming from, even if I don't agree with them. On this, I think they are completely wrong. This is not 1980 all over again when Jimmy Carter conceded very early because of the Reagan landslide and probably cost a couple Republican congressmen and a couple of Democratic congressmen in California their seats.

    This is -- this is a completely different situation. Fox and A.P. have spent a lot of money to get the second exit poll, which we all want to welcome. Now, we have two sources of information.

    KURTZ: Right.

    SABATO: We can compare them. So, of course, you would go forward with it as long as you have confidence in it, and they clearly did, and they were right.

    KURTZ: Right. And now, all networks don't call races within in the states. Now, it's like calling the presidency. When somebody gets to 270, you can't pretend it didn't happen.

    Now, there was a lot of media chatter for weeks, maybe months, about a blue wave, maybe a big blue tsunami coming. But toward the end, I think journalists turned more cautious as the races kind of tighten. And I think they felt badly burned by their own projections in 2016. Do you think their perception were distorted by the fact that in big cities, most journalists were talking to people who like them expected huge Democratic gains?

    SABATO: I think mainly it's what you said, Howie. They were still thinking back to 2016 and they didn't want to make the mistake again. I understand that. We kept our estimates very cautious at the crystal ball throughout the year.

    And by the way, we hit the numbers on the nail for House, Senate, and for governors.

    KURTZ: What did you project in the House?

    SABATO: We projected plus 34 for the Democrats. And we said we might be a few seats short. But we are being cautious. And now, it looks like it's going to be between plus 34 and plus 37, somewhere in that vicinity.

    KURTZ: That's why they call it the crystal ball. You know, I do think it makes sense to be cautious. In the end, journalists might have ended up underestimating. But, of course, we have to caution that the Republicans picked up a couple seats in the Senate and won some other key governors' races and lost some as well.

    So the media is now sort of universally expecting that there will be utter gridlock on Capitol Hill between President Trump and the Democratic House. And I understand they are sort of dismissed pledges of bipartisan cooperation after past elections. But could they be wrong, is this too much of a knee-jerk reaction?

    SABATO: The answer is always yes to a question of could they be wrong or could we be wrong. The answer is always yes. Ding, ding, ding. Go ahead, it's Final Jeopardy. But look, they are going to agree on something. Democrats have to have something to show for their new majority in the House, maybe it's infrastructure, maybe it's something else.

    But they will come together with President Trump and the Senate on something. We don't know what it is. But I think it will be something substantial.

    KURTZ: Right. If it's just going to be two years of investigations and subpoenas, it doesn't necessarily help the Democrats. And so, I think you've hit the nail on the head. Mr. Crystal Ball, Larry Sabato, thanks so much for joining us.

    SABATO: Thank you, Howie.

    KURTZ: And that's for this edition of Media Buzz. I'm Howard Kurtz. Check out my new Podcast, Media Buzz Meter. We take a few of the top stories that are buzzy, or important, or fascinating. We examine it from different angles and there is no commercial.

    You can subscribe at Apple iTunes, Google Play, or FoxNewsPodcast.com. We hope you will check out our Facebook page. Give us a like. We post my daily columns there, original video, too. And let's continue the conversation on Twitter @HowardKurtz. No trick there.

    I was really glad we had the chance to bring you the moving ceremonies from Arlington, the commemoration of World War I, 100 years ago, such an important conflict, and we are happy to remember.

    And we will be back here next Sunday. Hope to see you then 11 Eastern with the latest buzz.

    Content and Programming Copyright 2018 Fox News Network, LLC. ALL RIGHTS RESERVED. Copyright 2018 CQ-Roll Call, Inc. All materials herein are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of CQ-Roll Call. You may not alter or remove any trademark, copyright or other notice from copies of the content.


    Cherwell Software Goes Global with Latest IT Service Management Product Release | killexams.com real questions and Pass4sure dumps

    August 11, 2017 08:00 ET | Source: Cherwell Software

    COLORADO SPRINGS, Colo., Aug. 11, 2017 (GLOBE NEWSWIRE) -- Cherwell Software, a leading provider of service management solutions, announced today a new release of its flagship product, Cherwell® Service Management. The latest version of the product offers enhanced multilingual support to customers, along with UI/UX and back-end enhancements to the Cherwell Self-Service Portal and Service Catalog that create a more modern and intuitive web-browsing experience, as well as reduce development costs and time to market for new capabilities.

    The emphasis on globalization—which provides localized content both to technicians via the product interface, as well as to geographically dispersed end users via the Cherwell Self-Service Portal—signals Cherwell’s commitment to its rapidly growing array of international and global enterprise customers.

    According to a study recently published by HDI and LionBridge, among organizations that provide multi-language support, 73 percent have higher customer satisfaction (CSAT) scores, and 43 percent have improved first contact resolution than organizations that do not.

    "As our world continues to shrink, it is important for support centers to expand their ability and range of service by adapting to service in multiple languages," said Roy Atkinson, senior analyst, HDI. "A support center that can deliver on multilingual service will have an inherent advantage in the marketplace, with the ability to support markets that its competitors cannot."

    With the new localization capabilities, Cherwell customers can deliver more consistent and personalized support based on individual users’ native languages and/or geographic locations—without increasing service desk overhead. The latest release of Cherwell Service Management offers the following features, which are designed to help global customers improve business-IT communication, lower the cost of support, elevate IT service quality, and boost end user productivity:

  • Multi-language support for content in a single database
  • Ability to view and respond to tickets in a technician’s chosen language
  • Pre-translated language packs that can be shared among customers and partners
  • Ability to switch languages on the fly
  • Easy-to-use localization interface for identifying and translating strings
  • Custom date/time format based on location preference
  • Role-based language permissions
  • “Managing the IT complexities of a global organization are challenging enough; but with technicians and business users scattered around the world and expectations for around-the-clock support, language differences compound those challenges exponentially,” said Steve Rodda, Cherwell’s Chief Product Officer. “We’re excited to add comprehensive localization capabilities to Cherwell Service Management, so that service desk teams and end users alike can collaborate and communicate effectively, and ultimately move at the speed the business demands.”

    About Cherwell Software

    A global leader in IT and enterprise service management, Cherwell Software empowers IT to lead through the use of powerful and intuitive technology that enables better, faster, and more affordable innovation. The Cherwell® Service Management platform is built from the ground up with a unique architecture that enables rapid time to value and infinite flexibility—at a fraction of the cost and complexity of legacy solutions. Because of Cherwell’s focus on delivering solutions that are easy to configure, customize, and use, IT organizations extend the Cherwell platform to solve a wide range of IT and business problems. With an unwavering commitment to putting customers first and being easy to do business with, Cherwell enjoys 98%+ customer satisfaction. Cherwell has a global network of expert partners serving customers in more than 40 countries. Corporate headquarters are in Colorado, USA, with global offices in the United Kingdom, Germany and Australia. 

    Contact: info@cherwell.com 719-386-7000

    Colorado Springs, Colorado, UNITED STATES

      http://www.cherwellsoftware.com/

    Contact: info@cherwell.com 719-386-7000

    Media Files



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